Night Auditor - The Lismore Hotel

Coury Hospitality•Eau Claire, WI

22h

About The Position

The Night Auditor oversees front desk operations during overnight hours while completing daily audit and financial reporting functions. The role ensures accurate financial reconciliation, maintains hotel security and guest service standards overnight, and provides a calm, professional, service-oriented presence consistent with luxury and boutique hotel expectations. The position is in the Front Office / Rooms Division and reports to the Front Office Manager / Director of Rooms. It is classified as non-exempt.

Requirements

Strong attention to detail and accuracy in financial and audit functions.
Excellent verbal and written communication skills.
Ability to work independently and make sound decisions overnight.
Strong organizational, time-management, and problem-solving skills.
Proficiency with property management systems and basic accounting functions.
Professional demeanor and ability to remain calm during overnight or emergency situations.
Ability to multitask while maintaining service standards.
Flexibility to work overnight shifts, weekends, and holidays.
Ability to stand for extended periods and sit, bend, reach, and move throughout the property as needed.
Ability to operate computers, phones, and standard office equipment and conduct overnight property checks.
Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

Prior front desk or night audit experience in a luxury or boutique hotel.

Responsibilities

Perform nightly audit procedures and accurately reconcile daily financial transactions and reports.
Balance and close daily revenue, including room charges, taxes, and payments, in accordance with hotel policies.
Prepare and distribute daily audit reports for management review.
Perform front desk agent duties overnight, including guest check-in and check-out.
Serve as the primary overnight contact for guest requests, concerns, and service recovery.
Address overnight guest requests, inquiries, or concerns professionally, discreetly, and with care.
Monitor lobby activity and maintain a secure, quiet, and welcoming overnight environment.
Conduct scheduled overnight property walks to check safety, cleanliness, and operational readiness.
Coordinate with housekeeping, maintenance, security, and bell services as needed overnight.
Arrange timely delivery of guest amenities, special requests, and service recovery items during the overnight shift when applicable.
Respond to emergencies in accordance with established safety and security procedures.
Maintain accurate guest records and protect the confidentiality of guest and financial information.
Verify room status, availability, and rates in coordination with the Front Office and Revenue teams.
Keep the front desk and lobby clean, organized, and polished.
Prepare the front desk and lobby for the morning shift.
Follow health, safety, security, and privacy procedures.
Perform additional or revised tasks and responsibilities as assigned by management based on business volume and current needs.