Restaurant Host - The Lismore Hotel

Coury Hospitality • Eau Claire, WI

7d

About The Position

The Restaurant Host creates a welcoming first and last impression for restaurant guests and helps maintain an organized, smooth dining-room experience. The role manages reservations, the waitlist, seating, and guest communication while coordinating with Servers, Managers, and other team members. Hosts are expected to learn the menu and restaurant offerings, respond professionally to guest questions or concerns, monitor the dining room, and assist with service-related tasks when needed.

This position requires previous restaurant or customer service experience and successful completion of the restaurant’s required training program. The host must communicate fluently in English, maintain a polished appearance, and be able to work a flexible schedule, including evenings, weekends, and holidays. Work takes place in a fast-paced restaurant with frequent guest interaction and changing priorities. Physical requirements include standing and walking during an eight-hour shift, reaching, and lifting or carrying items weighing up to 40 pounds.

Requirements

• Previous restaurant or customer service experience is required.
• Must successfully complete the restaurant's required training program.
• Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages.
• Ability to read, write, and communicate fluently in English.
• Strong interpersonal and customer service skills.
• Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures.
• Ability to learn and communicate information about the restaurant, property, upcoming events, and dining offerings.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work all shifts, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and follow grooming and dress standards.
• Ability to stand and walk throughout an eight-hour shift and reach with hands and arms as needed.
• Ability to communicate regularly with guests and coworkers in person and by telephone.
• Ability to handle and operate objects, tools, computer systems, and other necessary equipment.
• Ability to lift, balance, and safely carry dining-room service trays, soiled dish bins, and other items weighing up to 40 pounds.
• Must wear closed-toe, non-canvas, non-skid-soled shoes while working.
• Ability to maintain professionalism and composure during busy service periods.

Nice To Haves

• Previous Host or Server experience preferred.
• High school diploma or GED preferred, or currently enrolled in secondary education.
• Familiarity with computer systems, reservation platforms, and ordering procedures preferred.

Responsibilities

• Greet guests warmly and professionally and provide prompt attention.
• Manage reservations, the waitlist, and seating chart, including using OpenTable and accommodating walk-ins.
• Escort guests to tables, provide menus, and introduce guests to their Server.
• Learn the restaurant menu, ingredients, preparation methods, unavailable items, and daily offerings.
• Get to know frequent guests and remember their names, preferences, and special requests.
• Manage seating rotations and account for server stations, assignments, capacity, workload, and timing.
• Communicate guest preferences and special requests to Servers and Managers.
• Monitor the dining room and help maintain a welcoming and comfortable atmosphere.
• Answer the restaurant telephone, take reservations, and relay messages accurately.
• Anticipate seating delays and proactively communicate them to Management and guests.
• Handle guest questions, concerns, and service issues promptly and professionally, involving the Restaurant Manager on Duty when appropriate.
• Assist Servers and Bus Curators when guest traffic allows, including resetting tables and helping secure food or beverage items.
• Keep the Host Stand clean, organized, and ready for guests, and ensure it is staffed to welcome and assist them.
• Operate the cash register and follow cash-handling and accounting procedures when assigned.
• Support fellow Curators and maintain positive communication and teamwork throughout each shift.
• Maintain a polished, professional appearance and follow grooming and dress standards.
• Complete the restaurant's required training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed