Bartender - The Lismore Hotel

Coury Hospitality•Eau Claire, WI

About The Position

Bartenders at The Lismore Hotel deliver attentive, hospitable drinking and dining experiences at the bar. The role requires prioritizing and multitasking, effective communication, extensive spirits knowledge, and an understanding of how flavors balance in cocktails. Bartenders prepare cocktails and beer for the bar and dining room while creating a friendly, welcoming environment and responding cheerfully and helpfully to guests. The position includes greeting and seating guests, presenting menus and making recommendations, taking and entering beverage orders, preparing and serving drinks, and providing wine service when needed. Bartenders also handle guest payments, check on guest satisfaction, support table service as assigned, maintain bar cleanliness and stock, and report equipment or maintenance problems. Additional responsibilities may be assigned or revised by management according to business volume and current needs. Employment is at-will and the job description does not create an employment contract.

Requirements

Must be at least 21 years old.
Outgoing personality, positive attitude, and strong communication skills.
Knowledge of wine and beverage brands, drink garnishes, and prices; comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.
Comprehensive knowledge of the inspiration, ingredients, and techniques used in house cocktails, and complete understanding of standardized recipes for classic and contemporary cocktails.
Ability to confidently make food and beverage pairing recommendations.
Knowledge of pre-check register operation, basic math, and handling money.
Knowledge of computer operations and ordering procedures.
Basic sanitation knowledge.
Ability to stand for long periods, up to five hours.
Ability to reach, bend, stoop, and frequently lift up to 40 pounds.

Responsibilities

Greet guests promptly and seat them in a friendly manner within one minute of their approaching the bar.
Present drink menus, recommend beverages, answer questions, and take beverage orders from guests and servers.
Prepare and serve alcoholic and non-alcoholic drinks according to the restaurant’s standard recipes.
Upsell drink specials and food items as directed by management.
Execute wine service when necessary.
Check in regularly with guests to ensure satisfaction with food and drinks.
Clearly communicate allergy and dietary restriction information on tickets.
Take tables in the bar or dining room when assigned by management.
Record drink orders accurately and immediately in the POS system.
Accept guest payments, process credit card charges, and make change when applicable.
Learn patrons’ names and personally recognize regular guests.
Provide gracious, professional, and efficient service while maintaining professional conduct in guests’ view.
Respond promptly and courteously to guest requests or problems.
Report equipment or bar maintenance problems to the Manager.
Maintain bottles and glasses attractively and functionally, and keep the bar properly stocked.
Maintain cleanliness of bar counters, sinks, utensils, shelves, and storage areas.
Assist with restocking and replenishing bar inventory and supplies.
Perform additional or revised tasks as assigned by management based on business volume and work needs.