Banquet Server - The Lismore Hotel

Coury Hospitality • Eau Claire, WI

9d

About The Position

The Coury Hospitality Server provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role calls for professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards to ensure guest interactions exceed expectations. The position is in the Food and Beverage department and reports to the Food and Beverage Department Leader as assigned. It is classified as non-exempt.

The server greets and guides guests through the dining experience, explains menu items and makes food and beverage recommendations, performs fine-dining service techniques, and coordinates with kitchen and bar teams. The server also maintains tables and service areas, responds to guest needs and concerns, follows responsible alcohol-service and safety practices, and supports the service team. Additional or revised duties may be assigned by management based on business volume and current needs.

Employment is at-will; this job description does not create a contract of employment.

Requirements

• Obtain and maintain any required state or local alcohol-service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
• Obtain and maintain any required state or local food-service certifications, such as a Food Handler Card, ServSafe certification, or equivalent.
• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Passion for hospitality, food, and beverage.
• Ability to remain calm, poised, and professional under pressure.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 pounds.
• Manual dexterity for precise service techniques.
• Wear required personal protective equipment according to job responsibilities.

Nice To Haves

• Prior experience in fine dining or upscale hospitality.
• Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.

Responsibilities

• Greet guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure.
• Know the menu, including ingredients, preparation methods, allergens, and seasonal changes.
• Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
• Open, present, and pour wine according to fine-dining standards.
• Follow responsible alcohol-service guidelines.
• Perform fine-dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
• Accurately take and deliver orders according to timing and coursing standards.
• Coordinate with kitchen and bar teams to ensure seamless service flow.
• Maintain tables through clearing, resetting, and crumb service.
• Anticipate guest needs and provide attentive, unobtrusive service.
• Handle guest concerns and special requests with discretion, empathy, and urgency.
• Follow restaurant policies, service standards, and safety regulations.
• Support team members and contribute to a culture of excellence and hospitality.
• Maintain cleanliness, organization, and sanitation standards in all service areas.
• Maintain a polished appearance and follow uniform and grooming standards.
• Complete additional or revised tasks as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed