Banquet Server - The Lismore Hotel

Coury Hospitality • Eau Claire, WI

7d

About The Position

The Coury Hospitality Server provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role requires professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards to ensure guest interactions exceed expectations. The position is in the Food and Beverage department and reports to the Food and Beverage Department Leader as assigned. It is classified as non-exempt.

Additional tasks and responsibilities may be assigned at the manager’s discretion, and duties may be added or revised based on business volume and current work needs. Employment is at-will and does not create a contract of employment.

Requirements

• Prior experience in fine dining or upscale hospitality is preferred.
• Obtain and maintain any required state or local alcohol service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
• Obtain and maintain any required state or local food service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Passion for hospitality, food, and beverage.
• Ability to possess or develop knowledge of wine varietals, regions, vintages, and service protocols.
• Ability to remain calm, poised, and professional under pressure.
• Flexible schedule, including evenings, weekends, and holidays.
• Maintain a polished appearance and follow uniform and grooming standards.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 lbs.
• Manual dexterity for precise service techniques.

Nice To Haves

• Prior experience in fine dining or upscale hospitality.

Responsibilities

• Greet guests warmly and professionally, guiding them through the dining experience from arrival to departure.
• Know the menu, including ingredients, preparation methods, allergens, and seasonal changes.
• Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
• Open, present, and pour wine according to fine dining standards.
• Follow responsible alcohol service guidelines.
• Perform fine dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
• Accurately take and deliver orders while following timing and coursing standards.
• Collaborate with kitchen and bar teams to ensure seamless service flow.
• Maintain tables, including clearing, resetting, and crumb service.
• Anticipate guest needs and provide attentive, unobtrusive service throughout the meal.
• Handle guest concerns and special requests with discretion, empathy, and urgency.
• Follow restaurant policies, service standards, and safety regulations.
• Support team members and contribute to a culture of excellence and hospitality.
• Maintain cleanliness, organization, and sanitation in all service areas.
• Wear required personal protective equipment according to job responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed