Restaurant Host - The Lismore Hotel

Coury Hospitality • Eau Claire, WI

9d

About The Position

The Restaurant Host creates a welcoming first and last impression for restaurant guests and helps keep dining room service smooth, organized, and attentive. The role manages reservations, the waitlist, seating, and guest communication; learns the menu and restaurant offerings; and works closely with Servers, Managers, and other team members to provide a positive dining experience. The Host also assists with guest concerns, supports service staff when guest traffic allows, and maintains a clean, organized, guest-ready Host Stand. The position requires a polished, professional appearance, dependable attendance, and the ability to work a flexible schedule, including evenings, weekends, and holidays.

This role is based in a fast-paced restaurant environment with frequent guest interaction and changing priorities. Physical requirements include standing and walking throughout an eight-hour shift, reaching, communicating in person and by telephone, handling equipment and objects, safely carrying service trays, and lifting and carrying items weighing up to 40 pounds. Closed-toe, non-canvas, non-skid-soled shoes are required.

Requirements

• Previous restaurant or customer service experience is required.
• Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages.
• Ability to read, write, and communicate fluently in English.
• Strong interpersonal and customer service skills.
• Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures.
• Ability to learn and communicate knowledge of the restaurant, property, upcoming events, and dining offerings.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work all shifts, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and follow grooming and dress standards.
• Must be dependable and committed to excellent attendance and punctuality.
• Ability to stand and walk throughout an eight-hour shift and reach with hands and arms as needed.
• Ability to communicate regularly with guests and coworkers in person and by telephone.
• Ability to handle and operate objects, tools, computer systems, and other necessary equipment.
• Ability to lift, balance, and carry dining room service trays safely, and lift and carry trays, soiled dish bins, and other items weighing up to 40 pounds.
• Must wear closed-toe, non-canvas, non-skid-soled shoes while working.
• Ability to remain professional and composed during busy service periods.

Nice To Haves

• Previous Host or Server experience is preferred.
• A high school diploma or GED is preferred, or the candidate may be currently enrolled in secondary education.
• Familiarity with computer systems, reservation platforms, and ordering procedures is preferred.

Responsibilities

• Greet guests warmly and professionally, providing prompt attention and a positive first impression.
• Manage reservations, the waitlist, and seating chart, including using OpenTable and accommodating walk-in guests.
• Escort guests to tables, provide menus, and introduce them to their Server.
• Learn the menu, ingredients, preparation methods, unavailable items, and daily offerings.
• Build familiarity with frequent guests and their names, preferences, and special requests.
• Manage seating rotations and consider server stations, assignments, workload, and timing to support efficient service.
• Communicate guest preferences and special requests clearly to Servers and Managers.
• Monitor the dining room and help maintain a welcoming, comfortable atmosphere.
• Answer the restaurant telephone, take reservations, and relay messages accurately.
• Anticipate seating delays and proactively communicate them to Management and guests.
• Handle guest questions, concerns, and service issues promptly and professionally, involving the Restaurant Manager on Duty when appropriate.
• Assist Servers and Bus Curators when guest traffic allows, including resetting tables and helping obtain food or beverage items.
• Maintain a clean, organized, guest-ready Host Stand and ensure someone is available to assist guests there.
• Operate the cash register and follow cash-handling and accounting procedures when assigned.
• Support fellow Curators and maintain positive communication and teamwork throughout each shift.
• Complete the restaurant's required training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed