Hotel Club Concierge | Sheraton DFW Airport | Irving, TX

PM New•Irving, TX

About The Position

The Hotel Club Concierge welcomes guests to the Club Lounge and provides attentive hospitality throughout their visit. The role includes checking lounge access eligibility, maintaining and replenishing food and beverage offerings, keeping the lounge clean and inviting, and assisting guests with hotel information and local arrangements. The concierge recognizes VIP guests and loyalty members, responds to requests and concerns, communicates guest needs to hotel departments, monitors supplies, and supports lounge opening and closing procedures. The position works with the Front Office, Food & Beverage, Housekeeping, and other departments to deliver a seamless guest experience, while following brand, food safety, sanitation, and workplace safety standards. Candidates must be available for varying schedules, including early mornings, evenings, weekends, and holidays, as needed by business.

Requirements

Strong interpersonal and communication skills.
Positive attitude and genuine passion for hospitality.
Excellent organizational skills and attention to detail.
Ability to multitask and remain professional in a fast-paced environment.
Basic knowledge of food safety and sanitation practices.
Ability to handle guest concerns with patience, professionalism, and a solution-focused approach.
Ability to work independently and as part of a team.
Availability to work varying schedules, including early mornings, evenings, weekends, and holidays, as needed by business.
Ability to stand and walk for extended periods.
Ability to lift, carry, and move items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to bend, reach, and perform routine lounge setup and cleaning duties.

Nice To Haves

Previous experience in hotel, concierge, food and beverage, or customer service.
Familiarity with hotel loyalty programs and brand service standards.

Responsibilities

Welcome guests into the Club Lounge and provide exceptional hospitality.
Verify guest eligibility for Club Lounge access.
Set up, replenish, and maintain breakfast, evening hors d'oeuvres, beverages, and other lounge offerings.
Ensure food and beverage presentations meet hotel brand standards and food safety guidelines.
Maintain a clean, organized, and inviting Club Lounge, including dining areas, countertops, and service stations.
Assist guests with restaurant recommendations, transportation arrangements, local attractions, and general hotel information.
Recognize and acknowledge VIP guests and loyalty members, providing personalized service.
Respond promptly and professionally to guest questions, requests, and concerns.
Communicate guest preferences, special requests, and service concerns to appropriate hotel departments.
Monitor food and beverage inventory and notify management when supplies need replenishment.
Follow health, sanitation, safety, and cleanliness standards.
Work with the Front Office, Food & Beverage, Housekeeping, and other departments to support a seamless guest experience.
Assist with Club Lounge opening and closing procedures.
Complete additional duties as assigned by management.
Create a welcoming environment where every guest feels valued and take pride in the appearance and cleanliness of the Club Lounge.
Demonstrate professionalism, teamwork, and a positive attitude; anticipate guest needs and look for opportunities to exceed expectations.
Represent the hotel and its brand with pride and deliver consistent service during every shift.