Hotel Club Concierge | Sheraton DFW Airport | Irving, TX

PM Hotel Group•Irving, TX

About The Position

The Hotel Club Concierge welcomes guests to the Club Lounge and provides attentive, personalized hospitality throughout their visit. The role verifies lounge access, maintains food and beverage offerings, and keeps the lounge clean, organized, and inviting while ensuring presentations meet hotel brand standards and food safety guidelines. The concierge assists guests with hotel information, local recommendations, transportation, and other requests; recognizes VIP guests and loyalty members; and communicates guest preferences and service concerns to relevant departments. The role also monitors inventory, follows health and safety standards, works with hotel teams to support a seamless guest experience, and completes lounge opening and closing procedures. Associates are expected to create a welcoming environment, anticipate guest needs, and represent the hotel professionally.

Requirements

Strong interpersonal and communication skills.
Positive attitude and genuine passion for hospitality.
Excellent organizational skills and attention to detail.
Ability to multitask and remain professional in a fast-paced environment.
Basic knowledge of food safety and sanitation practices.
Ability to handle guest concerns patiently, professionally, and with a solution-focused approach.
Ability to work independently and as part of a team.
Availability to work varying schedules, including early mornings, evenings, weekends, and holidays, as needed.
Ability to stand and walk for extended periods.
Ability to lift, carry, and move items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to bend, reach, and perform routine lounge setup and cleaning duties.

Nice To Haves

Previous experience in hotel, concierge, food and beverage, or customer service.
Familiarity with hotel loyalty programs and brand service standards.

Responsibilities

Welcome guests into the Club Lounge and provide exceptional hospitality.
Verify guest eligibility for Club Lounge access.
Set up, replenish, and maintain breakfast, evening hors d'oeuvres, beverages, and other lounge offerings.
Ensure food and beverage presentations meet hotel brand standards and food safety guidelines.
Maintain clean, organized, and inviting lounge and dining areas, countertops, and service stations.
Assist guests with restaurant recommendations, transportation arrangements, local attractions, and general hotel information.
Recognize VIP guests and loyalty members and provide personalized service.
Respond promptly and professionally to guest questions, requests, and concerns.
Communicate guest preferences, special requests, and service concerns to appropriate hotel departments.
Monitor food and beverage inventory and notify management when supplies need replenishment.
Follow health, sanitation, safety, and cleanliness standards.
Work with Front Office, Food & Beverage, Housekeeping, and other departments to provide a seamless guest experience.
Assist with Club Lounge opening and closing procedures.
Complete additional duties as assigned by management.
Create a welcoming environment, take pride in lounge cleanliness, anticipate guest needs, and deliver consistent service.