Concierge

Rittenhouse Hotel•Philadelphia, PA

12d

About The Position

The Concierge assists guests with special services, both proactively and in response to guest requests, and coordinates and communicates hotel services and amenities. The role includes providing information about local attractions and events, arranging travel and dining, obtaining event tickets, handling luggage or mail, delivering items, running errands, and fulfilling unusual guest requests. The Concierge may also work as a Guest Service Agent during staffing shortages or peak check-in and check-out periods. The position focuses on guest satisfaction and safe work practices. The work schedule varies and may include holidays, weekends, and alternate shifts. The role requires extended periods of standing and/or sitting, walking, and lifting up to 15 pounds. The position offers a stated growth path to Front Desk Supervisor, Guest Service Manager, and Assistant General Manager.

Requirements

High school diploma or equivalent.
Previous customer service experience or equivalent training.
Knowledge of the local community, attractions, and events.

Responsibilities

Warmly greet and acknowledge guests and proactively offer assistance.
Provide information about local attractions and events.
Make travel arrangements.
Make dining and other reservations, and obtain tickets for events.
Receive, store, or deliver luggage or mail.
Pick up and deliver items or run errands.
Carry out unusual requests, such as searching for hard-to-find items or services.
Work as a Guest Service Agent during staffing shortages or peak check-in and check-out periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.