Concierge

HOTEL DROVER•Fort Worth, TX

12d•Onsite

About The Position

The Concierge creates memorable guest experiences at Hotel Drover by offering thoughtful recommendations, personalized service, and seamless assistance with guest needs. The role supports the hotel’s warm, authentic hospitality and the spirit of the Fort Worth Stockyards through arrangements, local insights, and attentive follow-through. The Concierge responds to requests involving transportation, dining, spa appointments, floral deliveries, and local experiences; shares information about hotel amenities, attractions, restaurants, and Stockyards events; and coordinates with hotel departments to resolve requests promptly. The role also tracks requests and follow-ups, coordinates VIP amenities and special occasions, stays informed about hotel events and guest arrivals, maintains current local knowledge, and helps keep public areas welcoming. The position is part-time and requires availability for evenings, weekends, and holidays.

Requirements

Strong communication and interpersonal skills, with the ability to engage authentically with diverse guests.
Demonstrated knowledge of the Fort Worth Stockyards, DFW area, and surrounding attractions.
Flexible schedule, including availability to work evenings, weekends, and holidays.
Professional demeanor and polished appearance consistent with luxury hospitality standards.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time; Blaze New Trails; Spark Warmth; Be Intentional; Honor All; Do Right; Stay Curious.

Nice To Haves

Previous experience in a luxury or full-service hotel, resort, or guest services environment.
Familiarity with Marriott or Autograph Collection brand standards and property management systems such as Opera or GXP.
Background in local partnerships or vendor relationships within hospitality, tourism, or event coordination.

Responsibilities

Respond to guest requests for special arrangements or services, including transportation, dining, spa appointments, floral deliveries, and local experiences.
Recommend property amenities, local attractions, restaurants, and upcoming Stockyards events.
Build professional relationships with guests and provide tailored assistance to anticipate and exceed their needs.
Contact appropriate departments to resolve guest requests or concerns promptly.
Record and track guest requests, messages, and follow-ups in designated systems.
Coordinate VIP amenities, special occasion setups, and in-room surprises with Front Office and Housekeeping teams.
Review shift logs and memos daily for property events, guest arrivals, and special notes.
Maintain current knowledge of Fort Worth and the surrounding DFW area, including entertainment venues, dining, retail, and transportation services.
Monitor lobby and public areas for guest service opportunities and maintain a welcoming environment.
Protect guest confidentiality and the security of hotel property and assets.
Perform other duties as assigned.