Wellness Concierge

The Crescent Hotel Fort Worth • Fort Worth, TX

1d

About The Position

The Concierge creates a welcoming first impression and provides guests with current information about the local area, attractions, and events. The role includes greeting guests, responding to questions, and offering recommendations and directions for restaurants, attractions, and local events. The Concierge also supports hotel operations by assisting the front desk when needed and helping maintain the lobby and entrance areas.

Requirements

• Two-year college degree or related experience.
• Proficiency in Windows and company-approved spreadsheet and word-processing applications.
• Valid driver's license for the applicable state.
• Extensive knowledge of the area and ability to give directions clearly.
• Ability to stand during the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours are sometimes required.

Nice To Haves

• Two years of Concierge experience in a luxury hotel preferred.
• Les Clef D'Or membership preferred.

Responsibilities

• Provide information and assistance about restaurants, theater and musical productions, airlines, automobile rental, transportation directions, office services, beauty and barber establishments, and other appropriate services; make reservations for guests.
• Maintain current listings of local and area attractions, special events, activities, transportation guides, churches, and sports arenas.
• Provide hours of operation for hotel restaurants, lounges, and shops.
• Provide information, maps, and directions as required.
• Maintain the lobby reader board.
• Maintain property brochure racks and order and restock brochures when necessary.
• Know emergency procedures and assist or respond accordingly.
• Make personalized phone calls to VIPs and other designated guests to welcome them to the hotel.
• Communicate the day's functions and their locations in the hotel to assist and direct guests.
• Assist the front desk when needed.
• Assist guests with retrieval of packages.
• Provide gift certificates for purchase.
• Show guestrooms and suites as needed.
• Oversee cleanliness of lobby and entrance areas.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree