Concierge

Fernwood Property Management•Chicago, IL

10d

About The Position

The Concierge is an essential member of the operations team, supporting the daily running of the building and providing prompt, courteous service to residents. The role includes handling service requests and follow-up, supporting move-ins and move-outs, maintaining building accessibility and presentation, and accepting and retrieving packages. The Concierge also supports resident relations, access control, visitor records, and communication with residents, guests, staff, and other departments. This is one full-time opening on a swing shift, covering first and second shifts, at $19 per hour. The role requires a flexible schedule, including holidays and one weekend day. New hires must successfully complete a criminal background investigation and medical examination, including drug screening, and provide satisfactory references and proof of identity and legal authorization to work in the United States.

Requirements

High school degree or GED required.
At least two years of experience in a customer service-related role required.
Proficient use of Microsoft Office, including Word, Excel, and Outlook, and internet navigation.
Exceptional customer service and follow-through skills.
Ability to adapt under pressure and manage resident concerns and issues.
Outgoing personality and enjoyment of interacting with customers.
Self-motivated, able to work with limited supervision, and well organized.
Ability to set priorities and handle multiple tasks.
Strong oral and written communication skills and comfort engaging in conversation.
Ability to maintain composure in an occasionally stressful environment.
Successful completion of a criminal background investigation and medical examination, including drug screening, before employment.
Satisfactory responses to reference requests and satisfactory proof of identity and legal authority to work in the United States.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.
One year of experience in property management or hospitality preferred.
Experience using Salesforce preferred.
Previous experience maintaining organization and prioritizing in a busy environment preferred.

Responsibilities

Provide prompt, courteous service to residents and guests, following hospitality standards such as making eye contact, smiling, speaking first, engaging politely, and using residents’ names.
Know emergency key procedures, maintain permission-to-enter forms, and issue keys as appropriate.
Support resident satisfaction and retention goals through ongoing resident relations, including telephone calls and resident functions.
Keep the office, lobby, models, and Concierge desk in professional, organized condition; maintain desk supplies and complete shift checklists.
Provide access control and maintain records of visitors, contractors, and vendors entering and leaving the building.
Monitor the surveillance system and notify staff and management of suspicious activity.
Process and notify residents about dry cleaning, facsimiles, mail, messages, and packages; assist with sending mail, messages, and packages.
Deliver attentive, unrushed service and handle resident concerns by listening, responding empathetically, finding solutions, and following through.
Promote a professional and positive image of the Residential Team and company, maintaining confidentiality and protecting company assets.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; maintain a clean and professional appearance.
Complete required training, including training on fair housing laws.
Coordinate efforts among Concierge staff and other company departments, and notify support departments of necessary information or requests.
Answer incoming calls using standard company telephone greeting standards and handle calls appropriately.
Assist residents with move-in and move-out procedures, including scheduling elevator time.
Work a flexible schedule that includes one weekend day and holidays when scheduled.
Perform other reasonable duties as requested by supervisors.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 35 pounds without assistance.