General Manager Jobs

About The Position

Requirements

• Bachelor’s degree in business, healthcare administration, hospitality, or a related field, or equivalent relevant experience.
• Progressive leadership experience managing a service-oriented operation, preferably in healthcare, diagnostics, wellness, hospitality, or another high-touch customer environment.
• Demonstrated ability to manage budgets, staffing, resources, operational metrics, and performance improvement.
• Experience recruiting, developing, coaching, and holding teams accountable for clear outcomes.
• Strong business judgment and comfort working with financial, operating, service, and people data.
• Knowledge of healthcare operations, safety, privacy, and regulatory expectations, and ability to work effectively with clinical leaders.
• Excellent communication, organization, problem-solving, and relationship-building skills.
• Ability to manage competing priorities with sound judgment.

Nice To Haves

• Experience in a clinical setting or multi-disciplinary healthcare center.
• Experience in luxury hospitality, premium wellness, or another high-end service environment.
• Graduate degree or relevant professional certification.
• Management and leadership experience.

Responsibilities

• Own the center’s operating plan and financial performance, including budget development, forecasting, labor and resource planning, expense control, and variance explanations.
• Review center scorecards and business results; set priorities, assign owners, and follow actions through to measurable completion.
• Coordinate capacity, staffing, schedules, equipment, supplies, and vendor support to deliver planned services reliably and efficiently.
• Identify operational or commercial opportunities and risks, communicate them to executive leadership, and recommend responses.
• Partner with Sales, Marketing, and enterprise leaders to translate growth, revenue, and membership goals into local plans.
• Monitor lead and member pipelines, conversion activity, capacity, renewals, and retention; address stalled follow-up and escalate barriers.
• Build relationships with members, referral partners, local organizations, communities, and other stakeholders to support the brand and center growth.
• Coordinate membership renewal and retention workflows with Care Teams and commercial partners.
• Model Fountain Life’s member experience commitments and maintain a visible presence in the center.
• Review feedback, complaints, service recovery needs, and experience measures; ensure timely ownership, response, and follow-through.
• Set standards for the physical environment, privacy, compliance, readiness, hospitality, and handoffs; partner with the Chief Clinical Officer to improve consistency.
• Use member feedback, experience data, and observations to recognize strong service and improve processes, communication, and center routines.
• Lead daily center operations, including scheduling, appointment flow, team huddles, business reviews, inventory, vendor coordination, and escalation of service disruptions.
• Coordinate with Care Teams, physicians, imaging, hospitality, and other functions to support smooth handoffs and reliable delivery of approved programs and services.
• Monitor equipment readiness, maintenance, and downtime with technical and clinical leaders; communicate service impacts and recovery plans.
• Use company systems and standard workflows to keep operating, financial, member, and people information current and actionable.
• Improve processes through disciplined problem solving and practical use of digitization and other approved efficiency initiatives.
• Lead the center team with clear expectations, communication, coaching, recognition, and accountability for results and member service.
• Foster consistent staff appreciation and meaningful acknowledgement of team contributions.
• Own local execution of the employee lifecycle, including staffing plans, candidate review and interview feedback, selection recommendations, onboarding participation, training, performance conversations, and development.
• Partner with Human Resources on policies, employee relations, workforce planning, systems, and escalations while maintaining center-level ownership of manager actions and records.
• Build role clarity and teamwork across Center, Care, Hospitality, and support functions; identify development needs and prepare employees for expanded responsibility.
• Conduct performance reviews and feedback sessions, address concerns promptly, and document actions according to company process.
• Ensure center operations follow applicable legal and regulatory requirements, records retention, company policies, safety and security standards, privacy requirements, and quality procedures.
• Work with clinical leadership on required staff training, credential and compliance tracking, documentation, and escalation of gaps or risks.
• Partner with the Medical Director and clinical leaders on operational readiness and service coordination, while leaving clinical decisions, supervision, and standards of care to qualified clinical leaders.
• Review incidents, audit findings, and recurring process gaps with appropriate leaders; assign corrective actions and monitor completion.

Benefits

• 100% paid medical benefits for employee and dependents.
• Dental and vision insurance.
• Competitive total rewards package.
• Short-term and long-term disability insurance.
• Company holidays.
• Generous vacation and PTO policy.
• 401(k).