Popeyes General Manager

TravelCenters of America • Ashland, OH

2d

About The Position

The Popeyes General Manager leads the operations and marketing functions of the quick-service restaurant at a TravelCenters of America location. The role oversees staffing, training and development, staff supervision, and efforts to improve profitability. The General Manager is expected to provide a strong customer experience, maintain food quality and restaurant cleanliness, and ensure the restaurant operates safely and in compliance with company standards and applicable laws.

The position includes leading and developing the team, managing financial and operational processes, and overseeing payroll, accounting, inventory, and personnel documentation. The General Manager may also perform duties normally assigned to hourly associates when needed. The role requires flexible hours, including nights, weekends, and some holidays.

Requirements

• High school diploma or GED.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Excellent verbal and written communication skills.
• Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
• Proficiency in Microsoft Office and operational understanding of POS software.
• Valid driver's license.

Nice To Haves

• Associate’s or bachelor’s degree.
• Three or more years of supervisory experience in the fast-food industry.

Responsibilities

• Lead and inspire the team to meet or exceed company performance standards and improve restaurant performance.
• Build a trusting environment that encourages feedback from team members and guests; coach and performance-manage staff according to company policy.
• Serve customers courteously, quickly, and efficiently with a positive and enthusiastic attitude.
• Provide quality food and maintain a clean restaurant environment.
• Recruit, hire, train, and retain high-quality team members in accordance with company guidelines.
• Create a culture in which team members feel respected and recognized for their achievements.
• Achieve financial objectives through effective management of people, products, service, and facility processes, with attention to revenue and profit.
• Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate, timely reporting and compliance with state and federal laws.
• Follow safety and operating standards and company guidelines for vendor relationships.
• Monitor competitive practices that may affect the business and provide insights and recommendations to leadership.
• Perform duties of an hourly associate as necessary.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED