General Manager

Fountain Life•The Colony, TX

About The Position

The General Manager leads the day-to-day performance and long-term strength of an assigned Fountain Life center. The role is accountable for center operations, financial results, member experience, membership renewals, team performance, and execution of company priorities. The General Manager builds a high-performing local team, works closely with clinical and enterprise partners, and turns center goals into clear plans, consistent routines, and measurable outcomes while supporting responsible growth, operational discipline, and continuous improvement. The position oversees center strategy and financial performance, local member growth and commercial execution, service standards and member experience, daily operations and cross-functional coordination, people leadership, and safety, quality, and compliance. The General Manager partners with clinical leadership and other functions while clinical decisions, clinical supervision, and standards of care remain with appropriately qualified clinical leaders.

Requirements

Bachelor’s degree in business, healthcare administration, hospitality, or a related field, or equivalent relevant experience.
Progressive leadership experience managing a service-oriented operation, preferably in healthcare, diagnostics, wellness, hospitality, or another high-touch customer environment.
Demonstrated ability to manage budgets, staffing, resources, operational metrics, and performance improvement.
Experience recruiting, developing, coaching, and holding teams accountable for clear outcomes.
Strong business judgment and comfort working with financial, operating, service, and people data.
Knowledge of healthcare operations, safety, privacy, and regulatory expectations, and ability to work effectively with clinical leaders.
Excellent communication, organization, problem-solving, and relationship-building skills.
Ability to manage competing priorities with sound judgment.

Nice To Haves

Experience in a clinical setting or multi-disciplinary healthcare center.
Experience in luxury hospitality, premium wellness, or another high-end service environment.
Graduate degree or relevant professional certification.
Management and leadership experience.

Responsibilities

Own the center’s operating plan and financial performance, including budget development, forecasting, labor and resource planning, expense control, and variance explanations.
Review center scorecards and business results; set priorities, assign owners, and follow actions through to measurable completion.
Coordinate capacity, staffing, schedules, equipment, supplies, and vendor support to deliver planned services reliably and efficiently.
Identify operational or commercial opportunities and risks, communicate them to executive leadership, and recommend responses.
Partner with Sales, Marketing, and enterprise leaders to translate growth, revenue, and membership goals into local plans.
Monitor lead and member pipelines, conversion activity, capacity, renewals, and retention; address stalled follow-up and escalate barriers.
Build relationships with members, referral partners, local organizations, communities, and other stakeholders to support the brand and center growth.
Coordinate membership renewal and retention workflows with Care Teams and commercial partners.
Model Fountain Life’s member experience commitments and maintain a visible presence in the center.
Review feedback, complaints, service recovery needs, and experience measures; ensure timely ownership, response, and follow-through.
Set standards for the physical environment, privacy, compliance, readiness, hospitality, and handoffs; partner with the Chief Clinical Officer to improve consistency.
Use member feedback, experience data, and observations to recognize strong service and improve processes, communication, and center routines.
Lead daily center operations, including scheduling, appointment flow, team huddles, business reviews, inventory, vendor coordination, and escalation of service disruptions.
Coordinate with Care Teams, physicians, imaging, hospitality, and other functions to support smooth handoffs and reliable delivery of approved programs and services.
Monitor equipment readiness, maintenance, and downtime with technical and clinical leaders; communicate service impacts and recovery plans.
Use company systems and standard workflows to keep operating, financial, member, and people information current and actionable.
Improve processes through disciplined problem solving and practical use of digitization and other approved efficiency initiatives.
Lead the center team with clear expectations, communication, coaching, recognition, and accountability for results and member service.
Foster consistent staff appreciation and meaningful acknowledgement of team contributions.
Own local execution of the employee lifecycle, including staffing plans, candidate review and interview feedback, selection recommendations, onboarding participation, training, performance conversations, and development.
Partner with Human Resources on policies, employee relations, workforce planning, systems, and escalations while maintaining center-level ownership of manager actions and records.
Build role clarity and teamwork across Center, Care, Hospitality, and support functions; identify development needs and prepare employees for expanded responsibility.
Conduct performance reviews and feedback sessions, address concerns promptly, and document actions according to company process.
Ensure center operations follow applicable legal and regulatory requirements, records retention, company policies, safety and security standards, privacy requirements, and quality procedures.
Work with clinical leadership on required staff training, credential and compliance tracking, documentation, and escalation of gaps or risks.
Partner with the Medical Director and clinical leaders on operational readiness and service coordination, while leaving clinical decisions, supervision, and standards of care to qualified clinical leaders.
Review incidents, audit findings, and recurring process gaps with appropriate leaders; assign corrective actions and monitor completion.