Assistant General Manager

Team Car Care • St Louis, MO

2d • Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, grow revenue, and deliver excellent guest experiences. The role includes coaching teammates, maintaining operational standards, supporting financial performance, and helping ensure the center is staffed and operating effectively.

The AGM may perform opening and closing duties when the General Manager is absent and carries out other duties and projects as needed, including inventory, cash handling, guest concerns, and critical initiatives in partnership with the District Manager. Professional automotive experience is not required.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• Guest First mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Responsibilities

• Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach teammates to provide excellent customer service and an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform access to employee discounts on products and services, including travel, electronics, and concerts
• PTO after 180 days
• Spot bonuses through an internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed