General Manager of Quick Service Restaurants
Eataly North America•Dallas, TX
•Onsite
About The Position
The General Manager of Quick Service Restaurants directs the complex quick-service operations at an Eataly location, working closely with Retail and Full Service Restaurants. The role organizes and directs store QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality standards, and guest experience. It oversees QSR Assistant General Managers, QSR Service Leads, hourly Sales Associates, and Baristas.
Requirements
- Bachelor’s degree.
- At least 6 years of management experience in a high-volume, fast-paced quick-service or counter-service venue.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business management skills.
- Advanced proficiency in Microsoft Office and common retail point-of-sale systems.
- Experience and knowledge in coffee, coffee production, and manual espresso machines.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Availability to travel up to 10% of the time.
- Ability to lift up to 50 pounds.
- Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Experience with Italian food products and wine.
Responsibilities
- Organize and direct QSR operations to maximize profitability while upholding company standards.
- Source, hire, train, motivate, evaluate, develop, and retain a high-performing team.
- Oversee daily operations, optimize schedules, and deploy the team to manage labor costs and maximize sales.
- Ensure consistent, high-level service to guests.
- Execute pricing, merchandising, new-product, and promotional strategies to improve efficiency and drive sales.
- Analyze and take responsibility for QSR department financials, focusing on cost of goods sold and labor.
- Partner with senior leaders and the corporate team on the store’s QSR growth strategy.
- Prepare weekly department updates and collaborate across departments to plan activities and achieve store goals.
- Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; and check deliveries against specifications.
- Assist with employee payroll, scheduling, and terminations as needed.
- Document, investigate, and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match.
- Free family meal daily.
- Discounts at Eataly.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
