General Manager of Quick Service Restaurants

Eataly North America•Dallas, TX

11d•$80,000 - $85,000•Onsite

About The Position

The General Manager of Quick Service Restaurants directs the complex quick-service restaurant operations at an Eataly location, working closely with Retail and Full Service Restaurants. The role organizes and leads QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality standards, and guest experience standards. The position reports directly to the Director of Store Operations and functionally to the Director of QSR Operations, and directly oversees QSR Assistant General Managers, QSR Service Leads, hourly Sales Associates, and Baristas.

Requirements

Bachelor’s degree.
At least 6 years of management experience in a high-volume, fast-paced quick-service or counter-service venue.
Exceptional communication, leadership, motivational, and team-building skills.
Demonstrated problem-solving, organizational, analytical, and business-management skills.
Advanced proficiency in Microsoft Office and common retail point-of-sale systems.
Experience and knowledge in coffee, coffee production, and manual espresso machines.
Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
Availability to travel up to 10% of the time.
Ability to lift up to 50 pounds.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to operate equipment such as a manual espresso machine, drink blender, juicer, and cash register.

Nice To Haves

Experience with Italian food products and wine.

Responsibilities

Organize and direct QSR operations to maximize profitability while upholding company standards and the guest experience.
Source, hire, train, motivate, evaluate, develop, and retain a high-performing team.
Oversee daily operations, optimize schedules, and deploy the team to minimize labor costs and maximize sales.
Ensure consistent, high-level service to all guests.
Execute pricing, merchandising, new-product, and promotional strategies to increase efficiency and drive sales.
Analyze and take responsibility for QSR department financials, focusing on cost of goods sold and labor.
Partner with senior leaders and the corporate team on the store’s QSR business growth strategy.
Prepare weekly QSR department updates and collaborate across departments to plan activities and achieve store goals.
Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; and receive and check orders against specifications.
Assist with employee payroll, scheduling, and terminations as needed.
Document, investigate, and resolve employee and guest incidents.
Perform other duties as required or assigned.