Quick Service Restaurants (QSR) Lead
About The Position
The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of Eataly’s quick service counters, which offer coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The role reports to the QSR General Manager and QSR Assistant General Managers and supervises QSR Sales Associates and Baristas. The Lead maintains a visible leadership presence on the floor and works with guests, team members, and vendors to support smooth operations and high hospitality standards. The position also supports team development, supply and inventory management, transactions and accounting, shift documentation, administrative tasks, compliance with department standards, and resolution of guest incidents.
Requirements
- High school graduate or equivalent.
- At least 2 years of lead or supervisory experience in food service.
- Math skills and the ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Post-secondary degree preferred.
- Knowledge of coffee and coffee production.
- Knowledge of Italian cuisine and beverage preferred.
Responsibilities
- Assist with supervising and running the day-to-day operations of the QSR counters.
- Maintain a steady leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
- Train, motivate, mentor, and organize team members.
- Purchase supplies, beverages, and equipment as directed by the QSR General Manager.
- Monitor inventory, check orders, and distribute supplies throughout the department as needed.
- Manage transactions and ensure accurate accounting.
- Record shift notes and assist with administrative duties such as scheduling when needed.
- Ensure the department complies with quality, health, safety, and sanitation standards.
- Document, investigate, and resolve guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match.
- Free family meal daily.
- Discounts at Eataly.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
