General Manager of Quick Service Restaurants
About The Position
The General Manager of Quick Service Restaurants directs the complex quick-service restaurant operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. The role organizes and leads store QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality, and guest experience standards. It directly oversees QSR Assistant General Managers, QSR Service Leads, hourly Sales Associates, and Baristas. The General Manager builds and leads a high-performing team; manages daily operations, schedules, and team deployment; and ensures consistent service. The role executes strategies for pricing, merchandising, products, and promotions; manages departmental financial performance with a focus on cost of goods sold and labor; and partners with senior and corporate leaders on business growth. It also coordinates department updates and store activities, manages food and beverage purchasing and order checks, assists with payroll, scheduling, and terminations, and investigates and resolves employee and guest incidents.
Requirements
- Bachelor’s degree.
- At least 6 years of management experience in a high-volume, fast-paced quick-service or counter-service venue.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business-management skills.
- Advanced proficiency in Microsoft Office and common retail point-of-sale systems.
- Experience and knowledge in coffee, coffee production, and manual espresso machines.
- Availability to work onsite on a flexible schedule, often including evenings, weekends, and holidays.
- Availability to travel up to 10% of the time.
- Ability to lift up to 50 pounds.
- Ability to sustain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, juicer, and cash register.
Nice To Haves
- Experience with Italian food products and wine.
Responsibilities
- Organizes and directs store QSR operations to maximize profitability while upholding company mission, values, policies, quality, and guest experience standards.
- Sources and hires, trains, motivates, evaluates, develops, and retains team members.
- Oversees daily operations and optimizes schedules and team deployment to minimize labor costs and maximize sales.
- Ensures the team provides consistent, high-level service to guests.
- Executes pricing, merchandising, new-product, and promotion strategies to increase efficiencies and drive sales.
- Analyzes and takes responsibility for QSR department financials, focusing on cost of goods sold and labor.
- Partners with senior leaders and the corporate team on the store’s QSR business growth strategy.
- Prepares weekly QSR department updates and collaborates across departments to plan activities and achieve store goals.
- Estimates food and beverage needs; requisitions or purchases food, beverages, supplies, and equipment; and checks orders against specifications.
- Assists with employee payroll, scheduling, and terminations as needed.
- Documents, investigates, and resolves employee and guest incidents.
- Performs other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with employer match.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
