General Manager, MarketStreet Lynnfield

WS Development•Lynnfield, MA

4d•$140,000 - $150,000

About The Position

The General Manager has overall responsibility for the success and excellence of MarketStreet Lynnfield, with a strong focus on customer, tenant, and client experience while maintaining financial performance. The role leads a cross-functional team and direct reports across marketing, operations, maintenance, and property coordination. The GM combines strategic leadership with day-to-day direction, inspires teams and partners, and brings a consumer-centric perspective to creating compelling places for people to spend time. The role works in an entrepreneurial, rapidly changing environment and requires comfort with business plans, strategy, budgets, and financial trade-offs. The GM builds partnerships with tenants, customers, community members, government, and financial partners; collaborates with Leasing, Construction, and Development; and leads initiatives such as ongoing landscaping and beautification projects. The position reports to a Regional Director of Asset Strategy and Experience. The expected salary range is $140,000–$150,000 per year. Actual compensation depends on factors including skills, qualifications, experience, and location. The role is eligible to participate in an annual bonus program.

Requirements

College degree required.
At least 7 years of experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry is preferred.
Experience working in a fast-paced, rapidly evolving workplace.
Demonstrated success as a leader, including hiring, leading, and developing people.
Experience leading cross-functional teams toward productive, shared outcomes.
Ability to manage multiple projects simultaneously.
Strong organizational skills.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Clear and concise communication skills.
High ethical standards and integrity.

Nice To Haves

MBA or another advanced degree preferred.
Experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry.
Experience-centric mindset, enthusiasm, curiosity, entrepreneurial initiative, and strong work ethic.
People-oriented approach with enjoyment of developing people, building relationships, and collaborating.
Salesmanship and passion.
Strong sense of urgency and willingness to work hard.
Optimistic, can-do attitude.
Innovation orientation and willingness to try new things.
Consistent focus on optimization and improvement, including self-improvement.
Comfort with ambiguity and adaptability to change.
Ability to look to analogous industries such as entertainment, cultural centers, and civic public spaces for inspiration.

Responsibilities

Ensure excellence in MarketStreet’s day-to-day operations.
Own the property’s aesthetics, cleanliness, and overall presentation, and consistently uphold operating standards.
Oversee the general budget, support the business plan, and manage the property with fiduciary responsibility.
Lead the center’s brand management, marketing, operations, customer service, sales, and administrative management.
Build and manage external partnerships with tenants, customers, the community, government, and financial partners.
Consider consumer needs, identify potential leasing leads, and partner with Leasing to attract, retain, and grow tenants.
Partner with Construction and Development to improve the property and enhance the customer experience, including parking, services, amenities, public spaces, and art.
Develop and drive strategic brand partnerships that generate incremental revenue and add value to guest experiences.
Manage stakeholders and collaborate across functions, including with the Executive Committee, marketing, operations, and brand partnerships.
Lead and connect cross-functional teams on landscaping and beautification initiatives, ensuring alignment, momentum, and execution throughout development.
Manage property finances, prepare and oversee the budget, and evaluate financial trade-offs in relation to property performance.
Prioritize a large workload based on impact, effort, and return on investment.
Develop and participate in a proactive MOD plan for the center.
Use AI for data-driven decisions, operational efficiency, tenant engagement, and marketing, while staying current with tools and approaches that improve property performance, team initiatives, and guest experience.
Provide strategic guidance and day-to-day tactical direction on operational and marketing matters.
Lead, hire, and develop people and guide cross-functional teams toward shared outcomes.