General Manager, MarketStreet Lynnfield

WS Development•Lynnfield, MA

About The Position

The General Manager has overall responsibility for the success and excellence of MarketStreet, with a relentless focus on customer, tenant, and client experience while maintaining financial performance. This leader guides a cross-functional team and direct reports, including marketing, operations, maintenance, and property coordination roles. The position calls for a strategic, entrepreneurial leader who can motivate teams, build partnerships, and create a modern, consumer-centric experience. The GM reports to a Regional Director of Asset Strategy and Experience. The role combines strategic planning and financial management with day-to-day operational and marketing leadership. The GM oversees the property's presentation and operations, manages its budget and business plan, develops external and brand partnerships, supports leasing, and works with construction and development teams on property improvements. The GM also leads cross-functional landscaping and beautification initiatives and uses AI and other tools to improve decision-making, operational efficiency, tenant engagement, marketing, and guest experience.

Requirements

College degree required.
Experience-centric mindset.
Enthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic.
Strong interpersonal skills and an interest in developing people, building relationships, and collaborating.
Ability to provide strategic guidance and day-to-day tactical direction on operational and marketing matters.
Strong organizational skills.
Salesmanship and passion.
Clear and concise communication skills.
Strong sense of urgency and willingness to work hard.
Optimistic, can-do attitude.
Openness to innovation and trying new approaches.
Commitment to optimization and improvement, including self-improvement.
High ethical standards and integrity.
Proficiency with Microsoft Office, Word, Excel, and Outlook.
Experience leading cross-functional teams toward shared outcomes.
Ability to manage multiple projects simultaneously.
Comfort with ambiguity and adaptability to change.
Experience working in a fast-paced, rapidly evolving workplace.
Demonstrated leadership success, including hiring, leading, and developing people.

Nice To Haves

MBA or another advanced degree.
Seven or more years of experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry.

Responsibilities

Oversee day-to-day operations and the overall performance of MarketStreet.
Maintain the property's aesthetics, cleanliness, presentation, and operating standards.
Own and manage the general budget, support the business plan, prepare budgets, and evaluate financial trade-offs.
Lead the center's brand management, marketing, operations, customer service, sales, and administrative activities.
Build and manage partnerships with tenants, customers, the community, government, and financial partners.
Identify leasing leads and partner with Leasing to attract, retain, and grow tenants.
Partner with Construction and Development on property improvements that enhance the customer experience, including parking, services, amenities, public spaces, and art.
Develop strategic brand partnerships that generate incremental revenue and add value to guest experiences.
Manage stakeholders and work across functions, including the Executive Committee, marketing, operations, and brand partnerships.
Lead and connect cross-functional teams on landscaping and beautification projects, maintaining alignment, momentum, and coordinated execution.
Manage property finances in light of performance and prioritize work according to impact, effort, and return on investment.
Develop and participate in a proactive MOD plan for the center.
Use AI and stay current with tools and approaches that improve center performance, team initiatives, and guest experience.