General Manager I Store 8166 Baytown TX

Advance Stores Company•Baytown, TX

About The Position

The General Manager is a professional-level sales and management position supporting both sides of the business. The role is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. It requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot issues and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, achieves financial metrics, and maintains service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in English, build strong relationships with Customers, peers, and upper management, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to perform the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Working knowledge of automotive systems.
Spanish language skills.
Microsoft PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.