General Manager Jobs

About The Position

Requirements

• At least 3 years of leadership experience in a customer-facing sales setting.
• Strong track record of creating excellent customer experiences while managing successful retail or restaurant teams, brands, operations, and financials.
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Composure, positivity, flexibility, and time-management ability for a performance-driven retail environment.
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills.
• Ability to plan and prioritize workload.
• Knowledge of Microsoft Office.
• Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.

Responsibilities

• Lead front- and back-of-house store operations, including merchandising, workflows, sanitation, organization, and customer experience.
• Collaborate on systems for operational excellence, including cash management, food safety, inventory control, and employee performance.
• Support human resources activities through team member training, coaching, motivation, feedback, and retention strategies.
• Partner with the Manager to schedule and staff the retail store while aligning with the budget.
• Work with the Manager to exceed regulatory health and safety standards.
• Use consumer insights to contribute to annual and seasonal marketing campaigns.
• Maintain security measures, including cameras, alarms, locks, and protocols.
• Prepare concise retail performance reports for Manager review.
• Represent the brand by sharing the company's story, history, vision, and products with consumers and employees, including corporate accounts and special events.
• Maintain POS register systems.

Benefits

• Chill work attire
• Opportunity to be part of a rapidly growing concept
• Opportunity to develop expertise in chocolate tasting
• Supportive team and local neighborhood community
• Opportunity to grow and develop internally