Assistant General Manager
About The Position
The Assistant General Manager helps lead MilkShake Factory store operations and supports the Manager in delivering excellent employee culture and guest experiences. This role oversees front- and back-of-house operations, merchandising, workflows, sanitation, organization, and customer service. The Assistant General Manager also supports employee training and development, staffing and scheduling, health and safety compliance, marketing campaigns, security, performance reporting, brand representation, and POS systems. The company describes opportunities for internal growth, including development toward a General Manager role.
Requirements
- At least 3 years of leadership experience in a customer-facing sales setting.
- Strong track record of creating excellent customer experiences while managing successful retail or restaurant teams, brands, operations, and financials.
- Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
- Composure, positivity, flexibility, and time-management ability for a performance-driven retail environment.
- Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills.
- Ability to plan and prioritize workload.
- Knowledge of Microsoft Office.
- Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.
Responsibilities
- Lead front- and back-of-house store operations, including merchandising, workflows, sanitation, organization, and customer experience.
- Collaborate on systems for operational excellence, including cash management, food safety, inventory control, and employee performance.
- Support human resources activities through team member training, coaching, motivation, feedback, and retention strategies.
- Partner with the Manager to schedule and staff the retail store while aligning with the budget.
- Work with the Manager to exceed regulatory health and safety standards.
- Use consumer insights to contribute to annual and seasonal marketing campaigns.
- Maintain security measures, including cameras, alarms, locks, and protocols.
- Prepare concise retail performance reports for Manager review.
- Represent the brand by sharing the company's story, history, vision, and products with consumers and employees, including corporate accounts and special events.
- Maintain POS register systems.
Benefits
- Chill work attire
- Opportunity to be part of a rapidly growing concept
- Opportunity to develop expertise in chocolate tasting
- Supportive team and local neighborhood community
- Opportunity to grow and develop internally
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
