General Manager | Escala Condominium

Columbia Hospitality•Seattle, WA

19d•$150,000 - $160,000

About The Position

The General Manager provides overall direction and leadership for all departments at Escala Condominium and serves as a key leader in the community. The role oversees property operations, team performance, resident and guest service, financial planning, maintenance, safety, and the protection of property assets. The General Manager works directly with the HOA and board of directors and maintains relationships with community organizations, city officials, industry associations, and public relations entities. The position is responsible for implementing standards, policies, and procedures across departments; developing and monitoring operating goals and financial plans; managing expenses and profitability; and ensuring accurate, timely reporting. It also oversees routine, preventative, and emergency maintenance and repairs, building systems and inspections, security and emergency preparedness, and the cleanliness and condition of the property. The General Manager recruits, trains, schedules, and manages housekeeping, concierge, and maintenance professionals, evaluates team members, and provides training as needed. This role may require evening, night, weekend, and after-hours availability. The listed annual salary is $150,000–$160,000, depending on experience, with incentive potential. Perk eligibility depends on job status.

Requirements

5–10 years of residential or luxury hospitality management experience and/or training, or an equivalent combination of education and experience.
Ability to read, write, and speak English fluently.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from residents, regulatory agencies, or members of the business community.
Ability to interpret technical instructions, diagrams, or blueprints.
Flexibility and ability to perform multiple tasks and work in stressful situations.
Proven leadership experience that empowers and inspires employees to meet and exceed standards.

Nice To Haves

At least 2 years of experience managing common-interest communities such as condominiums or HOAs, with direct partnerships with boards of directors, developers, or ownership groups, strongly preferred.
Prior experience managing a luxury residential community of similar size.
A proven track record of building and maintaining direct partnerships with an HOA and board of directors.

Responsibilities

Adhere to annual budgeted expenses and collaborate with accounting to complete monthly financial reports.
Review and approve association expenses in a timely manner.
Oversee processes and procedures for routine, preventative, and emergency maintenance and repairs of common-area facilities, systems, and equipment.
Ensure residents and guests receive exceptional service from team members.
Ensure building physical, mechanical, electrical, and plumbing systems function efficiently and required inspections are completed on time.
Ensure the safety and security of residents and team members.
Ensure engineering tools, equipment, and safety features are secure, clean, and maintained according to procedures and budgets.
Recruit, train, schedule, and manage the performance of housekeeping, concierge, and maintenance professionals.
Maintain open and effective communication and address issues or concerns promptly and efficiently.
Respond to after-hours calls as necessary and immediately address unsafe conditions.
Provide overall direction, coordination, and leadership for all property departments.
Serve as the direct liaison to community organizations, city officials, industry associations, and public relations entities.
Ensure applicable standards, policies, and procedures are implemented across departments.
Participate in preparing the annual operating budget and financial plans that support property objectives.
Create and monitor annual operating goals covering financial, resident, infrastructure, and learning and growth drivers.
Work with department leaders to meet or exceed budget guidelines and establish sound pricing policies for guest services.
Review and approve operating expenses and develop strategies to enhance profitability and revenue generation.
Direct the accurate, timely preparation, production, and distribution of required reports.
Protect and enhance property asset value through maintenance, security, emergency preparedness, housekeeping, and capital improvement programs.
Analyze resident feedback, discuss findings with department leaders, and make service changes or upgrades as needed.
Promote the property and maintain an active, visible presence in the local community and with industry partners.
Provide timely formal assessments of team members in accordance with performance review policies and procedures.
Conduct training on job standards and areas of responsibility as needed.
Work evenings, nights, weekends, and respond after hours as required.

Benefits

Incentive potential (eligibility-dependent)
Cellphone allowance (eligibility-dependent)
Daily pay
Paid time off
Holiday pay
Medical insurance
Dental insurance
Vision insurance
Disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee assistance program
Volunteer opportunities
Committee participation opportunities
Task force work opportunities
Online learning platform
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, and theme parks