Assistant General Manager, Condominium
About The Position
CMC Associa is hiring an Assistant General Manager to support a condominium community in Bethesda, Maryland. This is an onsite role serving as a liaison among the General Manager, homeowners, Board of Directors members, committee members, and association management staff. The position assists the General Manager with office, administrative, and clerical functions, coordination and scheduling, and project management. Team collaboration and a customer-service focus are essential. The stated work hours are 10 a.m. to 6 p.m., Monday through Friday. A flexible schedule may include one weekday off and work on Saturday. The hourly pay rate is $30 to $31.25. Fluency in English and Spanish is highly preferred.
Requirements
- At least 2 years of administrative and clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
- Customer-service-driven and team-oriented approach.
- Excellent written and spoken communication skills, with knowledge of conflict resolution techniques.
- Effective project management skills, including the ability to prioritize and manage multiple projects at different stages and communicate with all involved parties.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Nice To Haves
- Fluency in English and Spanish is highly preferred.
Responsibilities
- Meet and greet homeowners, residents, Board of Directors members, maintenance vendors, and contractors.
- Research and respond to inquiries in person, by phone, and by email.
- Activate and issue pool passes, parking passes, and key fobs.
- Receive, sort, log, and distribute mail and packages.
- Enter and update database information, and record and track documents and information.
- Issue violation letters to homeowners and follow up to ensure violations are corrected.
- Assist with maintenance requests and work orders; schedule and coordinate onsite maintenance vendors and contractors.
- Assist in preparing Board packages and coordinate and schedule monthly and annual Board meetings.
- Create and send weekly mass communications by mail and email about onsite maintenance, HOA guidelines, and community events.
- Assist homeowners with monthly payments, account research, and delinquencies.
- Help homeowners complete architectural review forms and follow up with them about the Board’s decisions.
- Assist with other projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
