Assistant General Manager, Condominium

Associa•Bethesda, MD

7d•Onsite

About The Position

CMC Associa is hiring an Assistant General Manager to support its condominium community in Bethesda, Maryland. This onsite role serves as a liaison among the General Manager, homeowners, Board of Directors members, committee members, and association management staff. The Assistant General Manager supports the General Manager with office, administrative, and clerical functions, coordination and scheduling, and project management. Team collaboration and a customer-service-driven approach are essential. The stated schedule is 10 a.m. to 6 p.m., Monday through Friday, with the possibility of having one weekday off and working Saturday for a flexible schedule. Fluent English and Spanish is highly preferred. The hourly pay rate is $30–$31.25.

Requirements

At least 2 years of administrative and clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
Customer-service-driven and team-oriented.
Excellent written and spoken communication skills, with knowledge of conflict-resolution techniques.
Effective project-management skills, including the ability to prioritize and manage multiple projects at different stages of completion and communicate with all parties involved.
Well versed in Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

Fluency in English and Spanish is highly preferred.

Responsibilities

Meet and greet homeowners, residents, Board of Directors members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Activate and issue pool passes, parking passes, and key fobs.
Receive, sort, log, and distribute mail and packages.
Enter and update database information; record and track documents and other information.
Issue violation letters to homeowners and follow up to ensure violations are corrected.
Assist with maintenance requests and work orders; schedule and coordinate onsite maintenance vendors and contractors.
Assist in preparing board packages.
Coordinate and schedule monthly and annual board meetings.
Create and send weekly mass communications by mail and email to homeowners about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with monthly payments, including researching accounts and delinquencies.
Assist homeowners with architectural review forms and follow up with homeowners regarding the Board’s decision.
Assist with other projects as assigned.