General Manager - El Segundo
About The Position
The General Manager leads the Herman Miller Studio in El Segundo, delivering the Herman Miller Client Experience through team coaching, demonstrations, quoting, and sales generation. The role trains and inspires the team to achieve the store sales plan and works strategically to maximize store revenue while managing sales, merchandising, and operational activities. The General Manager oversees hiring, performance management, employee relations, presentation standards, and operational procedures, partnering with Human Resources and the Regional Manager as needed. The position reports to the Regional Manager. The Studio is open daily, Sunday through Saturday, and weekend and holiday availability is required.
Requirements
- Minimum 3 to 5 years of retail management experience.
- Excellent verbal, written, organizational, and interpersonal communication skills, with a strong emphasis on listening.
- Demonstrated people-management skills and ability to thrive in a team environment.
- Ability to inspire the team to conduct effective demonstrations in a high-traffic environment.
- Ability to maintain high personal performance standards, integrity, business ethics, and a commitment to continuous improvement.
- Ability to build relationships and trust with direct reports, peers, and Store clientele.
- Financial literacy, business acumen, and ability to manage budgetary responsibilities.
- Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
- Ability to routinely move objects weighing more than 40 pounds and understand safety requirements.
- Weekend and holiday availability.
Responsibilities
- Hire, develop, lead, and motivate the team through performance coaching, feedback, and training.
- Foster the Herman Miller Client Experience.
- Conduct performance management on a daily, weekly, and monthly basis.
- Ensure the Studio is presented to standard by following visual directives and the standards manual.
- Ensure Studio operational procedures are followed to maximize profit and meet expense-control goals, including scheduling and managing shipments, controllable expenses, and supplies.
- Resolve sales team employee-relations issues in partnership with Human Resources.
- Deliver the store sales plan.
- Manage store sales and merchandising strategically to maximize revenue.
Benefits
- Medical, prescription drug, dental, and vision insurance
- Health Savings Account
- Dependent Day Care Savings Account
- Life insurance
- Disability and other insurance plans
- Paid time off, including vacation and parental leave
- Holidays
- 401(k) with 4% company match
- Commuter benefits up to $150 per month
- Employee discounts
- Quarterly bonus plan
- Commission on shipped items
- Potential geographic premium, annual discretionary incentive, and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
