Planet Fitness - Assistant General Manager - Bethel Park
About The Position
The Assistant General Manager assists with overseeing club operations and ensuring an exceptional Judgement Free member experience. Working closely with the Club Manager, this role helps build a positive, enthusiastic team and a financially successful club. The Assistant General Manager supports staff hiring, training, scheduling, supervision, payroll, and issue resolution; provides member and guest service; helps maintain club cleanliness, safety, and upkeep; and supports marketing, supplies, reporting, and banking activities. Other duties may be assigned based on club needs.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- One year of customer service experience, preferably in a similar gym or retail environment.
- Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
- Solid supervisory, diplomacy, and listening skills.
- Strong customer service and problem-resolution skills.
- Ability to work independently and as part of a team.
- Valid driver's license, acceptable driving record, and reliable personal transportation.
- Hard-working, enthusiastic, energetic, and passionate about health and fitness.
Responsibilities
- Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
- Help maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager.
- Assist with scheduling and supervising staff to ensure shifts are covered.
- Ensure staff provides exceptional customer service and help resolve or escalate employee issues and concerns.
- Assist with weekly employee payroll administration and processing as needed.
- Provide backup coverage for absent employees as needed.
- Participate in front desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates and events.
- Facilitate member requests and help resolve member issues and questions.
- Assist in overseeing club cleanliness and maintenance; keep the front desk and lobby clean and orderly.
- Help identify equipment or facility repairs and communicate needs promptly to the Club Manager and Facilities Maintenance team.
- Participate in facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
- Assist in ordering supplies within the budget based on club requirements.
- Assist in tracking statistics and preparing weekly, monthly, and annual reports.
- Manage marketing efforts to ensure staff know about and are trained on promotions.
- Make daily bank deposits as needed.
- Perform other duties as assigned based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
