Planet Fitness - Member Services Representative - Full Time - Bethel Park

Taymax Group • Bethel Park, PA

1d • Onsite

About The Position

Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk activities, supports member account updates and inquiries, and assists with maintaining the club’s cleanliness. This position is with Taymax Group, a multi-unit Planet Fitness franchisee.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and passion for fitness and health.
• Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Strong listening skills and ability to empathize and problem solve.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• Ability to continually stand and walk during the shift and continually talk in person or on the phone during the shift.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter toxic chemicals during the shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front desk activities, including answering phones, checking members into the system, giving tours to prospective members, and signing up new members while calculating rates and monthly payment amounts.
• Assist the Club Manager with counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner, escalating them to the Assistant Manager or Club Manager as needed.
• Help maintain the neatness and cleanliness of the club, including completing daily assignments within the first hour of the shift, helping with the daily priority cleaning list, conducting periodic walk-arounds and bathroom checks, and assisting with special cleaning projects.
• Perform other duties and responsibilities based on club needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED