Planet Fitness - Member Services Representative - Full Time - Monroeville

Taymax Group • Monroeville, PA

9d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, supports member account updates, responds to questions and concerns, and helps maintain club cleanliness. Other duties may be assigned based on club needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening, empathy, and problem-solving abilities.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.
• Ability to stand and walk continually during a shift, and talk continually in person or on the phone during a shift.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter toxic chemicals during a shift.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and take prospective members on tours.
• Sign up new members, calculating rates and monthly payment amounts.
• Assist the Club Manager with counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Club Manager as needed.
• Help maintain the neatness and cleanliness of the club, including completing assigned tasks within the first hour of the shift, helping complete the daily priority cleaning list, conducting periodic walk-around and bathroom checks, and assisting with special cleaning projects.
• Perform other duties and responsibilities based on club needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED