Planet Fitness - Member Services Representative - Part Time - Tifton

Taymax Group • Tifton, GA

8d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, member account updates, questions and concerns, and contributes to club cleanliness. Other duties may be assigned based on club needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and passion for fitness and health.
• Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Strong listening skills and ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front-desk activities, including answering phones and assisting callers, checking members into the system, giving tours to prospective members, and signing up new members while calculating rates and monthly payment amounts.
• Assist the Club Manager with counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Club Manager as needed.
• Help maintain club neatness and cleanliness by completing daily assignments within the first hour of the shift, contributing to the daily priority cleaning list, conducting periodic walk-around and bathroom checks, and helping with special cleaning projects as needed.
• Perform other duties and responsibilities based on club needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED