Planet Fitness - Overnight Member Services Representative - Full Time - Bandera

Taymax Group • San Antonio, TX

5d • Onsite

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This role handles front desk activities, member account updates, responses to questions and concerns, and club cleanliness. The position is full-time and located at the Planet Fitness club in San Antonio, Texas.

Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and passion for fitness and health.
• Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Strong listening, empathy, and problem-solving skills.
• Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front desk activities, including answering phones, checking members into the system, giving tours to prospective members, and signing up new members while calculating rates and monthly payment amounts.
• Assist the Club Manager with counting the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating matters to the Assistant Manager or Club Manager as needed.
• Help maintain the club’s neatness and cleanliness, including completing assigned tasks within the first hour of the shift, helping with the daily priority cleaning list, conducting periodic walk-arounds and bathroom checks, and assisting with special cleaning projects.
• Perform other duties and responsibilities based on club needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED