Planet Fitness - Overnight Member Services Representative - Full Time - Bandera
About The Position
Planet Fitness is hiring a full-time Overnight Member Services Representative for its Bandera location in San Antonio, Texas. The role creates a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Duties include greeting visitors, handling front-desk activities, assisting with member accounts, responding to questions and concerns, and helping maintain the club’s cleanliness. The listed pay range is $10.50–$10.75. The position is with Taymax Group, LP, a Planet Fitness franchisee. Taymax describes itself as an equal opportunity employer and welcomes applicants from diverse backgrounds. Accommodations are available upon request for candidates with disabilities.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Basic computer proficiency.
- Punctuality and reliability.
- Ability to work independently and as part of a team.
- Positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
- Strong listening, empathy, and problem-solving skills.
- Ability to demonstrate diplomacy and use appropriate behavior and language.
- Must be able to continually stand and walk during the shift, continually talk in person or on the phone, occasionally lift up to 50 pounds, and occasionally encounter toxic chemicals.
Nice To Haves
- Customer service background preferred.
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Answer phones in a friendly manner and assist callers with questions.
- Check members into the system.
- Take prospective members on tours.
- Sign up new members and calculate rates and monthly payment amounts.
- Assist the Club Manager with counting out the drawer as needed.
- Facilitate updates to members’ accounts.
- Respond to member questions and concerns in a timely, professional manner, escalating issues to the Assistant Manager or Club Manager as needed.
- Help maintain the neatness and cleanliness of the club, including completing assigned tasks within the first hour of the shift, assisting with the daily priority cleaning list, performing periodic walk-around and bathroom checks, and helping with special cleaning projects.
- Perform other duties and responsibilities based on club needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
