General Manager

HRI Hospitality•Houston, TX

19d

About The Position

The General Manager oversees hotel operations across Front Office, Housekeeping, Sales, Engineering, and Food & Beverage where applicable. This role leads and develops department heads and their teams, maintains guest-service standards, and works with sales and revenue management to drive revenue and occupancy. The General Manager manages financial performance, including budgeting, forecasting, and expense control, and reviews reports to identify trends and improvement opportunities. The role also ensures compliance with brand standards, safety regulations, and internal policies; maintains relationships with ownership, brand representatives, vendors, and community partners; and oversees hiring, onboarding, performance evaluations, and employee relations. The General Manager responds to escalated guest concerns, ensures property cleanliness and maintenance, and leads emergency response procedures while promoting a culture of safety. The position reports to the SVP Operations and supervises department leaders.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; equivalent hotel management experience will be considered.
Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.
Proven track record of managing hotel operations and leading teams.
Experience with financial reporting, budgeting, P&L management, and revenue strategies.
Strong leadership, decision-making, and team-building abilities.
Excellent communication and interpersonal skills.
Knowledge of hotel operations, revenue management, budgeting, and forecasting.
Ability to analyze financial reports and implement strategic action plans.
Proficiency with hotel PMS, RMS, and Microsoft Office Suite.
Strong problem-solving skills and ability to remain composed under pressure.
Ability to handle complex guest or employee issues professionally.
Strong organizational and time-management skills, with the ability to multitask.

Nice To Haves

Brand hotel experience, such as Hilton, Marriott, or IHG.

Responsibilities

Oversee hotel operations, including Front Office, Housekeeping, Sales, Engineering, and Food & Beverage where applicable.
Lead, mentor, and develop department heads and their teams.
Ensure exceptional guest satisfaction through consistent service standards.
Drive revenue and occupancy strategies in partnership with sales and revenue management.
Manage hotel financial performance, including budgeting, forecasting, and expense control.
Ensure compliance with brand standards, safety regulations, and internal policies.
Review operational and financial reports to identify trends and opportunities for improvement.
Maintain relationships with ownership, brand representatives, vendors, and community partners.
Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
Respond professionally to guest issues and resolve escalated concerns.
Ensure property cleanliness, maintenance, and safety standards are met.
Lead emergency response procedures and promote a culture of safety.