Restaurant General Manager

Carrols•Christiansburg, VA

19d

About The Position

Burger King Restaurant General Managers are executive leaders who are fully accountable for running the restaurant as a business. They drive sales, profitability, operational excellence, talent development, and an exceptional guest experience. The role leads Assistant Managers, Hourly Shift Coordinators, and Team Members by setting clear expectations and fostering ownership, accountability, and high performance. The General Manager partners with the District Manager to execute business strategies, review performance metrics, and take action on sales growth, labor and cost controls, food safety, and guest satisfaction.

Requirements

At least 18 years of age.
At least 2 years of restaurant leadership experience with operational and/or financial responsibilities.
People-first leadership style with strong communication and team development skills.
Ability to solve complex problems and make confident business decisions.
Commitment to guest experience, Burger King standards, and building a high-performing culture.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Own the restaurant P&L, review financial performance for opportunities, manage costs, drive sales, and make business decisions to improve profitability.
Motivate the team to exceed guest expectations, respond to guest issues, identify root causes through guest feedback systems, and engage the community through local marketing initiatives.
Oversee hiring, training, certification, coaching, recognition, and ongoing development for Team Members, Shift Coordinators, and Assistant Managers.
Optimize labor, maintain brand and operational standards, and provide hands-on support across the restaurant as needed.