General Manager in Training - Retail

Love's Travel Stops & Country Stores•Scott City, KS

About The Position

Operations Managers assist with and oversee daily operations to drive efficiency, quality, and customer satisfaction. This role involves leading a team, managing processes, and executing strategies to grow sales and meet organizational goals. The position offers an opportunity to make an impact within a supportive team environment. The role has hands-on responsibility for multiple business operations, potentially including a retail store, fuel, restaurant, fresh kitchen, and truck care. It supports the General Manager with task execution, scheduling, cash integrity, and reporting, and helps maintain safe, clean, well-maintained facilities. The position also drives sales through ordering, stocking, inventory management, and merchandising; analyzes financial results and identifies opportunities; and collaborates with managers on talent acquisition. Love’s Travel Stops and Country Stores is a family-owned and operated business headquartered in Oklahoma City. The company has nearly 40,000 team members and serves professional drivers, fleets, the traveling public, RVers, alternative energy customers, and wholesale fuel customers. Giving back to communities and fostering an inclusive workplace are described as hallmarks of its culture.

Requirements

At least 2 years of management experience in retail, travel stop or convenience store, big box, grocery, or department store settings.
At least 2 years managing operations with annual sales volume of $2 million or more.
At least 2 years affecting and deciphering budgets and profit and loss statements.
At least 2 years supervising and training 5–10 or more employees.
Intermediate computer skills, including Microsoft Office, Outlook, Word, and Excel.
Ability to successfully complete a pre-employment drug screen and background check.
Excellent communication and interpersonal skills with a customer-satisfaction focus.
Strong customer service, rapport-building, and salesmanship skills.
Strong organizational and multitasking abilities, with attention to detail.
Effective teamwork skills.
Ability to work various shifts, including days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.
Ability to meet the physical demands of the position, including frequent lifting or moving of items over 75 pounds.

Responsibilities

Oversee multiple business operations, potentially including retail, fuel, restaurant, fresh kitchen, and truck care.
Maintain a safe, clean, and well-maintained facility, including restrooms, showers, facilities, and equipment, and conduct safety checks.
Drive sales through efficient ordering, stocking, inventory management, and merchandising standards.
Assist the General Manager with proper task execution and completion, scheduling, cash integrity, and daily, weekly, and monthly reporting.
Understand financial reporting, analyze profit and loss statements, and implement changes to capture and capitalize on opportunities.
Collaborate with managers on talent acquisition.
Lead a team, manage processes, and execute strategies to grow sales and meet organizational goals.
Provide customer service and manage operations and employee-vehicle deployment to help ensure customer satisfaction.