General Manager in Training - Retail

Love's Travel Stops & Country Stores•Waterloo, IA

About The Position

Operations Managers assist with and oversee daily operations to drive efficiency, quality, and customer satisfaction. This role leads a team, manages processes, and executes strategies to grow sales and meet organizational goals. It offers an opportunity to make an impact in a supportive team environment. The position has hands-on responsibility for multiple business operations, potentially including a retail store, fuel, restaurant, fresh kitchen, and truck care. The role assists the General Manager with task execution, scheduling, cash integrity, and reporting, and helps ensure the facility is safe, clean, and well maintained. It also supports sales growth through ordering, stocking, inventory management, and merchandising, and uses financial reporting to identify and act on opportunities. Love’s Travel Stops and Country Stores is a family-owned and operated business headquartered in Oklahoma City. Its travel stops are the core business, alongside products and services for professional drivers, fleets, the traveling public, RVers, alternative energy, and wholesale fuel customers. The company has nearly 40,000 team members and highlights community giving and an inclusive workplace as hallmarks of its culture.

Requirements

At least 2 years of management experience in retail, travel stop or convenience store, big box, grocery, or department store settings.
At least 2 years managing operations with annual sales volume of $2 million or more.
At least 2 years affecting and deciphering budgets and profit and loss statements.
At least 2 years supervising and training 5–10 or more employees.
Intermediate computer skills, including Microsoft Office, Outlook, Word, and Excel.
Ability to successfully complete a pre-employment drug screen and background check.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to work days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.
Ability to meet the stated physical demands of the role.

Responsibilities

Oversee multiple business operations, potentially including retail, fuel, restaurant, fresh kitchen, and truck care.
Maintain a safe, clean, and well-maintained facility, including restrooms, showers, facilities, and equipment, and conduct safety checks.
Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising.
Assist the General Manager with task execution and completion, scheduling, cash integrity, and daily, weekly, and monthly reporting.
Analyze profit and loss statements and act on opportunities to improve results.
Collaborate with managers on talent acquisition.
Manage operations and employee-vehicle deployment to support customer satisfaction.