General Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
• Extensive hospitality industry experience with progressively increasing responsibility.
• Previous hotel management experience, such as Assistant General Manager, Director of Operations, or Department Head.
• A strong record of leadership, team management, and achieving operational and financial goals.
• Excellent leadership and management skills, including the ability to motivate and inspire a diverse team.
• Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.
• Excellent communication and interpersonal skills for interacting with guests, staff, and stakeholders at all levels.
• Problem-solving and decision-making abilities, with a focus on innovative solutions to complex challenges.
• Proficiency with hotel management software and technology, including property management systems and revenue management systems.
• Attention to detail and commitment to high standards of quality and service.
• Flexibility and adaptability in a fast-paced, dynamic environment.
• Strong customer-service orientation and passion for exceptional guest experiences.
• Integrity, professionalism, and commitment to ethical standards.
• Resilience and ability to remain calm under pressure.
• Initiative and a proactive approach to problem-solving and continuous improvement.
• Cultural sensitivity and awareness.
• Positive, hands-on leadership and willingness to work alongside the team when needed.

Nice To Haves

• A master’s degree or MBA.
• Optional certification such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA).

Responsibilities

• Provide leadership to hotel staff and department heads, aligning their work with hotel goals and objectives.
• Supervise hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.
• Foster a positive work environment that encourages teamwork, collaboration, and high morale.
• Oversee daily operations across the front desk, housekeeping, food and beverage, maintenance, and other departments.
• Develop and implement operational policies and procedures for efficient hotel management.
• Monitor hotel performance metrics, including occupancy, revenue per available room, and guest satisfaction, and take corrective action as needed.
• Maintain high standards of guest service and hospitality throughout the hotel.
• Address guest complaints and concerns promptly and effectively, and implement strategies to improve the guest experience.
• Develop and manage the annual budget, forecast revenue, manage expenses, and optimize profit.
• Monitor financial performance against budget, implement cost controls, and pursue opportunities for revenue growth and profitability.
• Collaborate with sales and marketing to attract and retain guests, increase occupancy, and drive revenue.
• Maintain relationships with corporate clients, travel agencies, and other stakeholders to promote the hotel and generate business.
• Ensure compliance with applicable laws, regulations, industry standards, health and safety rules, labor laws, and licensing requirements.
• Conduct inspections and audits to maintain cleanliness, safety, and service quality.
• Represent the hotel in the local community and build relationships with local businesses, government officials, and community organizations.
• Participate in industry events, conferences, and trade shows to promote the hotel and network with potential partners and clients.
• Develop and execute long-term plans for expansion, renovation, and rebranding.
• Monitor industry trends, market conditions, and competitors, and adjust hotel strategies as appropriate.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at the company’s branded hotels