Arby's General Manager

Arby's • Reno, NV

18d

About The Position

The General Manager mentors and leads the restaurant team to achieve strong performance, smooth operations, and an exceptional customer experience. The role is responsible for pursuing maximum restaurant profitability through selective recruitment, consistent training, and quality food, while fostering a company culture aligned with DRG’s values. The General Manager also serves as a liaison between upper management and the team and maintains strong working relationships with employees, leadership, internal stakeholders, and guests.

This position is non-exempt and averages 45 hours per week, with flexible availability for nights, weekends, and holidays. The General Manager reports to the Area Coach and Director of Operations. The position is with DRG Meats LLC, an independent Arby’s franchisee, which is the employer if hired.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• At least 2 years of restaurant experience with proven leadership ability.
• Ability to read, speak, and write in English.
• Must pass the SERV Safe Certification Course and Exam.
• Maintain a current health card in accordance with local and state requirements.
• Average 45-hour work week with flexible availability for nights, weekends, and holidays.
• Reliable transportation.
• Clear criminal background check.
• Acceptable Motor Vehicle Record (MVR).

Responsibilities

• Identify, train, mentor, and empower high-potential team members to develop as leaders.
• Drive operational excellence, including exceptional customer service, restaurant cleanliness, excellent food, and strong financial results.
• Manage the restaurant’s P&L and take steps to control costs and maximize profitability.
• Make sound, effective decisions and act as a liaison between upper management and the team while maintaining an open-door policy.
• Conduct ongoing training workshops, give constructive real-time feedback, and promote continuous learning and growth.
• Reinforce DRG’s culture and values through recognition, inclusivity, and a fun, respectful atmosphere.
• Enforce company policies, procedures, and applicable local regulations.
• Build strong working relationships with the team, Area Coach, Director of Operations, fellow General Managers, and other internal stakeholders.
• Build rapport and trust with guests while maintaining the restaurant’s reputation for quality and service.

Benefits

• DRG Cares Grant Program offering grants for life challenges and financial assistance.
• DRG Savings Marketplace with exclusive employee discounts.
• Employee Assistance Program, including counseling services, legal support, and travel assistance.
• Live Mas Scholarship Program.
• Employee Referral Program.
• Education benefits, including GED reimbursement and free second-language education.
• DailyPay program allowing employees to access paychecks daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED