General Manager

Riser Fitness, LLC•Portland, OR

18d•$60,000 - $78,000

About The Position

Riser Fitness, a multi-unit operator and developer of the Club Pilates franchise system, is hiring a General Manager to oversee all studio functions, from sales to instructors. The General Manager leads sales efforts, drives membership growth, works to prevent member attrition, and hires, trains, and manages Sales Associates. The role requires discretion and independent judgment in managing the studio and directing employees. The General Manager is responsible for lead generation, sales, staffing, inventory, studio operations, customer service, marketing, and community outreach. They supervise Sales Associates and instructors, use ClubReady reports, maintain studio cleanliness and administrative supplies, enforce Club Pilates policies, and address customer and employee matters. This position offers a $60,000 base salary, commission of up to $18,000 annually based on sales performance, and bonus potential, with total earnings of up to $78,000 per year. Benefits include employer-paid life, AD&D, and short- and long-term disability coverage; a 401(k) with employer matching; paid sick time; a monthly communication allowance; and an Employee Assistance Program. Full-time employees are also eligible for medical, dental, and vision coverage, paid time off, paid holidays, and holiday premium pay.

Requirements

At least 2 years of retail/service sales or fitness sales experience.
Confidence in generating personal sales and training Sales Associates in sales.
Fluent in English, with excellent communication and interpersonal skills in person, by telephone, and by email.
Ability to excel in a fast-changing, diverse environment.
Ability to identify areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Highly organized, with data-management proficiency and the ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the general public.
Proficiency with computers and studio software.

Responsibilities

Lead lead-generation efforts, including grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Drive membership sales and growth, and work to prevent member attrition.
Manage the studio staff schedule.
Maintain studio retail and product stock and accurate inventory counts.
Train and supervise Sales Associates.
Hire and manage studio instructors.
Use ClubReady, including revenue and attendance reports.
Review instructor evaluations and assist with mentorship or disciplinary action as needed.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures.
Keep forms, administrative supplies, and studio literature stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Strategically manage marketing campaigns to generate studio leads.
Manage and drive revenue from memberships, retail, private training, and teacher training.

Benefits

$60,000 base salary.
Commission potential of up to $18,000 annually based on sales performance.
Bonus potential, with total annual earnings up to $78,000.
Employer-paid life, AD&D, and short-term and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Employee Assistance Program with free, confidential counseling and wellness resources for employees and their households.
Medical, dental, and vision coverage for full-time employees, starting the first of the month after hire, with plan options that include $0 deductibles.
Paid time off, including vacation and sick time, for full-time employees.
Paid holidays and holiday premium pay for full-time employees.
Nava Benefits App with plan information and access to live advocates.