General Manager

Wendy's (Delight Restaurant Group)•Norfolk, NY

18d

About The Position

The General Manager manages restaurant operations and staff, ensuring that Company policies, procedures, programs, and systems are followed and restaurant objectives are achieved. The role promotes ethical business practices and a “Delight Every Customer” environment while providing leadership, direction, training, and development to managers and crew. The General Manager develops and retains talent, maintains appropriate staffing, conducts performance feedback and appraisals, and works with HR and the District Manager to resolve issues. The position also oversees operational compliance, food safety, Quality, Service, and Cleanliness standards, restaurant inspections, and corrective action plans. It is responsible for maximizing sales and profit against budget and prior year, managing controllable costs, and supporting marketing programs and new product rollouts.

Requirements

High school diploma or GED.
Must be 18 years old or older.
Minimum of 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Ability to perform P&L analysis and take corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training, and achieve Serve Safe Certification.
Must be able to come to work promptly and regularly, take direction, work well with others, react productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinate employees and managers to maximize their contributions and promotion opportunities through established training and development systems.
Execute Human Resource programs focused on retention and appropriate staffing, including recruitment, development, recognition, and retention of management and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew; work with HR and the District Manager to resolve issues.
Ensure compliance with Company policies and procedures; establish restaurant priorities and develop and execute restaurant plans with the District Manager.
Evaluate restaurant performance, incorporate feedback from inspections, implement action plans, and conduct managers’ meetings to communicate priorities.
Train, monitor, and reinforce food safety procedures and ensure compliance with Company policies and health and sanitation regulations; initiate corrective actions as needed.
Maintain and improve Quality, Service, and Cleanliness standards across all day parts, monitor food product quality, and meet Operations Evaluation and Customer Courtesy standards.
Protect the Wendy’s brand and company assets through policy compliance, restaurant inspections, coaching, and retraining managers as required.
Maximize restaurant sales against budget and prior year, participate in marketing programs, address unfavorable trends, and manage requirements for new product rollouts and procedures.
Maximize profit against budget and prior year by managing food, labor, paper, and other controllable expenses, and implementing plans to address unfavorable trends.
Perform other job-related duties as assigned or required.