General Manager
About The Position
The General Manager leads site-level operations at Mammoth Holdings, building and developing the team while ensuring smooth operations, well-maintained car washes, and an exceptional customer experience. The role calls for a dynamic, entrepreneurial leader who can drive growth, optimize team performance, promote a sales-driven culture, and represent the brand in the local community. General Managers participate in a bonus program that can earn up to six figures annually. Working closely with the regional Director of Operations, the General Manager implements local sales strategies through planning and training, optimizes site performance, and ensures the team delivers quality service. The role also involves recruiting and developing team members, adapting staffing to business demand, coordinating with contracted services and technical support, managing damage claims and site supplies, maintaining site conditions, and supporting local outreach and marketing. This is a full-time role with hours that may vary according to operational needs and require flexibility during peak business times.
Requirements
- Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
- Experience leading and training teams to support sales initiatives through excellent customer service.
- Ability to optimize team performance by coaching and developing team members.
- Understanding of sales and marketing strategies to drive customer growth and improve online reputation.
- Ability to adapt to changing business needs, including adjusting labor during peak times.
- Excellent communication skills and ability to lead cross-functional teams, including contracted services and technical support.
- Experience managing and resolving damage claims, overseeing procurement of site supplies, and maintaining site condition.
- Leadership approach that empowers team members rather than micromanaging.
- Passion for community engagement and representing the company in local outreach and marketing.
- Strong customer-service orientation and a track record of building and leading cohesive teams.
- Willingness to work hours that vary with operational needs and accommodate peak business times.
Responsibilities
- Oversee site-level operations and maintain the car wash and site in show-ready condition.
- Build, recruit, coach, and develop teams; manage performance and staffing levels.
- Implement local sales strategies and train teams to promote sales through excellent customer service.
- Develop sales and marketing efforts to grow customer traffic and memberships and improve the site's online reputation.
- Adjust labor schedules to meet changing business needs and peak demand.
- Coordinate with cross-functional teams, contracted services, and technical support to meet operational goals and resolve issues.
- Manage and resolve damage claims.
- Oversee procurement and replenishment of site supplies and parts.
- Represent the company in community outreach, local events, and marketing efforts.
- Deliver exceptional customer service and maintain quality standards.
- Perform other duties and tasks as assigned by the supervisor/manager to meet business needs.
Benefits
- General Managers participate in a bonus program that can earn up to six figures annually.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
