General Manager

Little Caesars•Liberal, KS

18d

About The Position

The General Manager is accountable for all restaurant activities and day-to-day operations. The role is responsible for maintaining high service standards, leading and developing the restaurant team, upholding policies and procedures, and achieving financial results. The General Manager ensures employees fulfill their responsibilities and meet job expectations. The position owns restaurant operations, staffing and development, and financial performance. It reports issues and significant events to the Coach or Corporate, takes corrective action or recommends alternatives, and helps maintain a positive, cooperative work environment. With input, support, and approval from the Coach or Upper Management, the General Manager carries out personnel responsibilities including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The work is mostly indoors in a fast-paced restaurant environment, with occasional outdoor events and variable weather. Conditions may involve hot, cold, or hazardous equipment, moderate-to-loud noise, and occasional heavy workloads. Evening, weekend, and holiday work may be required. The role involves physical activity including standing, walking, reaching, stooping, kneeling, crouching, occasional climbing or balancing, and frequently lifting or moving up to 50 pounds.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Two to four years of supervisory experience in food service required.
Skills to manage food costs, labor costs, and expenses to meet financial goals.
Strong organizational skills.
Ability to establish and maintain open, collaborative working relationships with employees.
Strong leadership skills, including serving as a role model through teamwork, attention to detail, quality control, and interactions with members, guests, and team members.
Experience supervising and training staff, including safety training.
Ability to prioritize and organize work assignments and delegate work.
Strong oral and written communication skills.
Ability to identify and solve problems.
Ability to work effectively with limited supervision.
Knowledge of Microsoft Word and Excel and general computer functions.
Thorough knowledge of catering, food preparation, planning, and presentation, including the ability to analyze P&L reports and past sales records.
Ability to meet the physical demands of the position, including frequently lifting or moving up to 50 pounds and performing the listed physical activities.
Ability to withstand temperature changes, occasional smoke, steam, and heat, and work in a confined area.
Hearing, visual, and sensory abilities to detect emergencies and distinguish product taste, texture, temperature, presentation, and preparation.

Nice To Haves

College degree preferred.

Responsibilities

Lead day-to-day restaurant operations and deliver the company’s culture, service model, and core values.
Protect the brand and own guest satisfaction and the restaurant KPI scorecard.
Oversee restaurant human resources, safety and security, facilities, cash handling, speed of service, organization, cleanliness, and sanitation.
Manage the restaurant employee life cycle, including recruiting team members in coordination with the Coach and within recruitment guidelines.
Staff, train, and develop managers and hourly employees through orientations, training sessions, team meetings, and performance expectations.
Write and implement management development and performance plans; provide direction, feedback, and quarterly check-ins.
Monitor employee performance, document situations that may require corrective or disciplinary action, and maintain employee files and related paperwork.
Manage store-level profit, drive restaurant sales, and oversee local store marketing and community engagement.
Manage inventory and ordering, scheduling, and labor.
Keep the Coach or Corporate informed of issues, unusual matters, and positive events, and take corrective action or recommend alternatives when appropriate.
Maintain cooperative relationships and a positive working environment that supports employee morale, productivity, and efficiency.
Carry out personnel responsibilities in accordance with organizational policies and applicable laws, with input, support, and approval from the Coach or Upper Management.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.