General Manager

SavATree•Buchanan, NY

10h•Onsite

About The Position

The General Manager/Market Leader is responsible for the overall productivity and profitability of the market. The role balances safety, quality, productivity, employee engagement, and market growth to achieve goals for sales, customer Net Promoter Score, employee engagement, profitability, and growth. Growth includes retaining current customers, adding new customers, and expanding service lines. The General Manager leads, coaches, develops, and engages the Sales team and support staff to drive profitable, sustainable market growth. The management focus spans sales, operations, and administration. The General Manager develops sales targets, monitors performance, and implements program guidelines to achieve customer satisfaction and meet or exceed budgets. They oversee operations to support productivity and safety, and manage fleet and branch resources to deliver services on time while meeting quality standards and regulatory requirements. They also oversee paperwork and data entry, implement guidelines, and initiate process-improvement sessions. The role offers the opportunity to work outside and visit properties, supporting the health and well-being of clients’ landscapes while managing and mentoring a team. The company describes a collaborative environment with training and continuing education, well-equipped teams, and opportunities for employees to grow and advance their careers.

Requirements

Degree in Business Management, Arboriculture, Forestry, or Environmental Sciences, or equivalent experience.
Successful track record selling residential and/or commercial services through a branch-based business.
Demonstrated people-leadership skills, including coaching, developing, and retaining sales, office, and hourly production team members and building an engaging site culture.
Previous P&L and operations management experience.
High proficiency in analyzing data and drawing insights to inform business decisions.
Valid U.S. driver’s license.
Must be authorized to lawfully work in the U.S.
Ability to frequently lift and/or move up to 50 pounds.

Nice To Haves

ISA Certification, or willingness to obtain it.
Experience in logistics and day-to-day business operations, preferably in the green industry or general residential/recurring services.

Responsibilities

Oversee the overall productivity and profitability of the assigned market.
Balance safety, quality, productivity, employee engagement, and market growth to achieve business goals.
Lead, coach, develop, and engage the Sales team and support staff to drive profitable, sustainable growth.
Develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction and meet or exceed budgets.
Oversee operations to maximize productivity and safety.
Manage fleet and branch resources to deliver services on time and meet quality standards and regulatory requirements.
Oversee paperwork and data entry, implement guidelines, and initiate process-improvement sessions.
Manage and mentor the team and support the health and well-being of clients’ landscapes.
Retain current customers, add new customers, and expand service lines.