General Manager - La Jolla

Next Health•San Diego, CA

10h

About The Position

Next Health is a functional medicine and wellness company focused on health optimization and longevity. The General Manager oversees the daily operations of the La Jolla healthcare facility and ensures the delivery of high-quality, patient-centered service. The role leads luxury operations, manages staff and facility performance, and supports membership acquisition and retention, revenue generation, and financial sustainability. The General Manager supervises facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (front desk). The role oversees recruitment, onboarding, offboarding, workforce planning, performance evaluations, and team development. It also ensures compliance with company policies, healthcare regulations, safety requirements, and HIPAA patient-privacy rules; maintains a safe, secure, functional, and appealing facility; and builds relationships with patients, healthcare providers, internal stakeholders, and the community. The General Manager collaborates with sales and marketing and company leaders to support location-specific growth and execute strategic plans.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
At least 3 years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
Demonstrated success leading and managing complex operations and teams of healthcare professionals.
Strong financial management skills and experience.
Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, and constructive coaching.
Ability to identify, troubleshoot, and resolve internal and external conflicts.
Ability to liaise effectively with diverse internal and external stakeholders.
Exceptional communication and interpersonal skills.
Familiarity with healthcare regulations and industry standards.
Strong business acumen.
Ability to work independently and collaboratively within a team.
Self-driven and motivated approach.
Outstanding customer service skills and an outgoing, friendly demeanor.
Technology proficiency and resourcefulness in applying technology.

Nice To Haves

Master’s degree preferred.
Experience in healthcare, fitness, or hospitality management in a clinical setting.

Responsibilities

Lead and oversee the facility’s daily and luxury operations to deliver an exceptional customer and patient experience.
Supervise facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (front desk), as well as physicians, nurses, and administrative staff.
Manage workforce planning and the talent lifecycle, including recruitment, onboarding, offboarding, and role integration.
Develop and mentor team members through performance evaluations, coaching, and other efforts that support morale and a culture of excellence.
Ensure compliance with policies, procedures, healthcare regulations, safety requirements, and HIPAA patient-privacy regulations.
Ensure patient care and services meet or exceed regulatory and industry standards.
Manage budgets and financial performance to support the facility’s financial sustainability and revenue goals.
Collaborate with sales and marketing to generate location-specific business growth and with company leaders to develop and execute strategic plans.
Build and maintain relationships with patients, healthcare providers, internal stakeholders, and community stakeholders.
Maintain a safe and secure environment and the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly.
Resolve internal and external conflicts and support strong collaboration across the team.