General Manager - La Jolla

Next Health•San Diego, CA

About The Position

Next Health is seeking a General Manager to lead the daily operations of its healthcare facility in La Jolla. The General Manager oversees luxury operations and is responsible for delivering an exceptional customer and patient experience, managing staff and facility operations, ensuring regulatory compliance, and supporting financial sustainability and revenue growth. The role supervises facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (front desk). It oversees hiring and the broader talent lifecycle, develops and mentors employees, manages budgets and financial performance, and collaborates with company leaders and sales and marketing to execute strategic plans and grow the location. The General Manager also builds relationships with patients, healthcare providers, and community stakeholders, and maintains a safe, secure, functional, and attractive facility. The position calls for demonstrated operational leadership, strong financial and people-management skills, knowledge of healthcare regulations and HR practices, and excellent communication and customer service abilities. A bachelor's degree in Healthcare Administration, Business Administration, or a related field is required; a master's degree is preferred. Three or more years of experience in healthcare, fitness, or hospitality management is required, preferably in a clinical setting. Expected compensation is $110,000 annual salary, plus benefits and bonus potential. The company describes itself as an equal opportunity/affirmative action employer committed to workplace diversity.

Requirements

Demonstrated success leading and managing complex operations.
Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
At least 3 years of experience in healthcare, fitness, or hospitality management; clinical-setting experience preferred.
Demonstrated ability to lead and manage a team of healthcare professionals.
Strong financial management skills and experience.
Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, and constructive coaching.
Ability to identify, troubleshoot, and resolve internal and external conflicts.
Ability to serve as an effective liaison with diverse internal and external stakeholders.
Exceptional communication and interpersonal skills.
Familiarity with healthcare regulations and industry standards.
Strong business acumen and ability to work independently and collaboratively.
Self-driven and motivated, with outstanding customer service skills and a friendly, outgoing demeanor.
Proficiency with technology and resourcefulness in applying it.

Nice To Haves

Master's degree preferred.
Experience in a clinical setting preferred.

Responsibilities

Lead and manage the healthcare facility’s daily operations and luxury service delivery.
Oversee staff, including healthcare professionals and administrative employees, and foster collaboration and strong team relationships.
Ensure compliance with company policies, procedures, healthcare regulations, safety requirements, and HIPAA patient-privacy rules.
Ensure patient care and services meet or exceed industry and regulatory standards.
Manage workforce planning and the recruitment, onboarding, and offboarding of location hires.
Manage budgets and facility financial performance to support sustainability and revenue goals.
Collaborate with sales and marketing on location-specific business growth and with company leaders on strategic plans.
Develop and mentor team members through performance evaluations, coaching, and support for team morale.
Build and maintain relationships with patients, healthcare providers, and community stakeholders.
Maintain a safe and secure facility, preserve its aesthetic appeal and functionality, and address maintenance issues promptly.