General Manager Jobs

About The Position

Requirements

• 3–5 years of proven success as a General Manager in a customer-facing industry, with direct P&L ownership.
• Proven ability to drive profitability while maintaining safety standards and positive customer and team-member experiences.
• Proficiency in monitoring business metrics and developing plans to address performance gaps.
• Proven inclusive leadership and excellent communication skills, including the ability to convey objectives and visions and inspire and guide a diverse team.
• Strong strategic-thinking and decision-making abilities in partnership with senior company leadership.
• Demonstrated success in addressing complex customer issues while considering effects on customers, employees, and financial outcomes.
• Effective critical-thinking skills to address issues promptly and effectively.
• Experience in talent acquisition, team development, and training, including conducting performance-driven meetings and managing employee recognition and accountability programs.
• Ability to delegate tasks and define roles with a focus on efficient execution, clarity, and accountability.
• Strong commitment to safety and a proven history of enforcing safety standards.
• Bachelor’s degree from an accredited university.

Responsibilities

• Lead daily facility operations with an owner/operator mindset, driving operational excellence and team performance.
• Oversee the day-to-day operation of the facility and ensure activities are executed efficiently.
• Ensure the tunnel is fully staffed and create and manage daily flight and staff schedules.
• Manage inventory and order supplies to maintain operational readiness.
• Maintain daily reporting, including payroll and operational reports.
• Keep the venue clean, well-maintained, and presentable inside and outside.
• Grow group events, STEM programs, experience flyers, and other specialty business areas.
• Model and train the team in sales and guest service skills to deliver excellent experiences and encourage repeat business.
• Analyze financial results, KPIs, and P&L statements to maximize profitability.
• Use local market knowledge and community partnerships to strengthen revenue and long-term results.
• Lead the leadership team’s daily operations and inspire employees to develop and reach their potential.
• Collaborate with the Operations Manager, Lead Instructor, and Regional Director to meet or exceed safety audits, EBITDA budget, Net Promoter Score, employee turnover, instructor productivity, and customer referrals.
• Recruit, hire, train, develop, and performance-manage team members.
• Define, implement, and support continuous improvement processes to enhance operational efficiency.
• Uphold and enforce safety guidelines and standards for employees and customers.
• Conduct regular safety audits and inspections to identify and mitigate potential hazards.
• Ensure comprehensive, ongoing training in safety protocols and emergency response procedures.
• Respond promptly and thoroughly to safety concerns and incidents.

Benefits

• Competitive salary and performance bonus opportunities
• Medical, dental, vision, and supplemental plans
• Paid time off (PTO)
• Parental leave
• Company holidays
• 401(k) retirement investment
• Employee Assistance Programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services
• Tuition reimbursement
• Referral bonus program
• Team-member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program