Assistant General Manager

Advance Stores Company•Omaha, NE

18d

About The Position

The Assistant General Manager supports store sales and service objectives, manages store operations, and helps deliver a strong customer experience for DIY and DIFM customers. The role includes reviewing and analyzing profit-and-loss statements, managing DIY services, maintaining operational standards, and serving as manager on duty. The position is eligible for sales commission based on individual or store performance. The employee predominantly walks or stands and may work inside or occasionally outside in varying weather. Work may involve mechanical parts, chemicals, electrical hazards, explosives, vibration, and elevated or precarious locations. Physical tasks include handling and reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds. Reasonable accommodations may be available for the described physical demands and work environment.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
Ability to review and analyze business reports, including profit-and-loss statements.
Ability to communicate effectively and build strong relationships with customers, peers, and upper management.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English.
Ability to locate and stock parts; knowledge of safety and automotive systems; and ability to source parts from special orders, FDO, second sources, and other locations.
Physical ability to perform the described job duties, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds, with or without reasonable accommodation.
High school diploma or GED.
ASE P2 certification or an equivalent level of readiness.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Review and analyze profit-and-loss statements.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high standards of customer service, including prompt handling of complaints, and uphold product and operational standards.
Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Execute and train team members on advanced solutions, projects, product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.